KFC — Restaurant in Kenosha

How disgusting, (though the facility and location are adequate), the service was unreal! My entire trip at KFC took 45mins. The exchange of food from employee to self happened four times. It started at the drive-thru. After the initial greeting an employee came onto the intercom and asked our order. I needed a moment but after about a minute and a half I was ready. I sat at the speaker box for a full 8 minutes before a KFC employee would respond. Had my passengers not really wanted to eat there I would have left. Unfortunately for myself there wasn't another KFC anywhere along my route. I was overcharged, after explaining nicely how a mistake like miscommunication could happen I then had to wait 15 mins at the window! When the girl finally came to the window she seemed disoriented. There were no napkins, condiments, (I had just specifically asked for honey-mustard sauce), and it wasn't even our order. Great, more waiting..... As she returned with a different bag she made a snyd comment about it "being a good thing she double checked our food". Finally our food; pulled out of the drivethru,....one item was correct!!!! I mean at this point Im steaming. I'm starving, irritable and feel like a raging lunatic who wants to jump over the counter....

Needless to say 45 mins later I finally got my food. Though I will not dine at KFC again, the food itself...

Honestly impressed by how bad the service is here. Ordered tender bucket for two, with extra side of coleslaw, with two drinks. Girl behind the counter neglected to give us our cups...or add the coleslaw to the order, which I noticed about five minutes into our wait for our food. Went up to the counter, paid for coleslaw. Another five minutes or so pass, and the girl announces it'll be another four minutes for the potato wedges, and offers yet another side for my order. It has now been more than four minutes. Several people have ordered after me and have left...and I'm still waiting for my food. I've been sitting here over 20 minutes total. I can see my chicken, which has been sitting under this heat lamp for at least ten minutes while the wrdges cook. It's barely busy, including drive though. Seems like the crew of high school girls working here need better supervision and...

I usually give honest reviews, so I had to write about my experience yesterday I visited this establishment for the first time. The young lady became upset because I asked her for fresh mashed potatoes and gravy. She then went to the back to make them and I overheard her telling another employee how does she not know that the potatoes that are already sitting here are not fresh? Any other time I would have said something to address what I heard come out of her mouth, but I decided writing a review would be better. Thank God the food was good, but she clearly did not want to service me. I have no idea who hired this young lady but they need to be reprimanded because she’s definitely not customer service at its best. She handed me the food, no thank you, no smile, just attitude., I definitely...