Emerald City Smoothie — Restaurant in Kent

First experience: Unprofessional and disappointing customer service. I walked in and wasn’t greeted at all. The employee who made my smoothie didn’t say a single word throughout the interaction and left a noticeable amount of smoothie in the blender and it tastes like nothing. When I pointed it out, she didn’t acknowledge or seem to care. To top it off, she placed the drink next to the blenders instead of the usual spot to the right facing the cashier, so I had to reach over to grab it myself. Overall, not a great experience. Second experience: September 17th @ 7:09 I come here pretty frequently, this location, the other kent location and tukwilla. This one is by far the worst customer service. I ordered a 16oz mango mania with and extra scoop of protein that I pay extra for and so much smoothie was leftover in the blender I kindly asked for the rest as im not getting the full scoop if I dont. I was told no because people kept asking for the rest so I requested again, no way at all to get the rest? Whats the point in paying extra? If you cant make it to the size of the cup you shouldn't charge extra they're stealing from customers at that point. The one in tukwilla the owner makes it to exactly 16 oz when I pay extra for protein and its more expensive there but the quality you get and customer service is the best. Don't waste...

Love this place been goin here for years and decided to change the type of smoothie I get, which was very runny like water one time. So, today I asked the guy who was working if it’s possible to get my smoothie a little thick and explained how my previous one was really runny. Told me he’ll add extra ice and it’ll take away from the flavor, which was fine with me I just didn’t want to keep paying for a smoothie I can drink in less than 5 min because it’s so runny which has never happened to me with any of the other smoothies I’ve gotten. After he made the smoothie his response was “here you go I made it as thick as I could without breaking my blender” to me I’m not sure if it was a joke or he was commenting on the fact he had to do a little extra. Whatever the case I’ve never dealt with him before and it kind of made me uncomfortable as if it was an issue asking him to do what he did, when I’m the one paying for a smoothie and the other employees have never made comments they at least apologize for my previous experience or ask before I leave if my smoothie is okay. Probably going to consider going to the other location in Kent...

So, Everyone knows how I'm disappointed in the professional side I was expecting and hoping for. Which the Only Major Hiccup was His Lack of Business..so he's gorgeous and Youngest in his early 20's..long story short "He tried to act as if he Owned the Franchise..so I simply reminded him that's NOT Good for Bussiness..EYE 2 EYE Real Business is Handled with Customer Appreciation and $!" 💯 So, he jumps at me Cocky like and said "Well guess what I'm the Owners Son and I said Wonderful because I sold your Daddy product then and make sure to let him know Adriaña Brown From YES Ortings Store when there was NO Kent on Meeker Franchise besides the One I did business with 10 plus yrs on West Valley. So you got my Point Double Joint😉 Business is Business whether your Flipping Burgers with a Smile😀 and Thankful or "Being the Cocky Owners Son ..damn glad and when you Respect Yourself and do "what is your Job especially the Owners Son and to throw it around like that..oh Lord TY Because that Latina Heat🔥💥🙊💨 was very tired for BS Just follow Chain and Command like me Big Man n make sure to say hi to your Daddy...