Cold Stone Creamery — Restaurant in Kernersville

Stopped by for two shakes today, figuring their ice cream would make the difference over a good fast food place. The good: the flavor in both my strawberry and my wife's very vanilla were excellent. Lots of promise. The bad: shakes were very thin. The straws we were given were long and small diameter, yet the shake sucked right up them immediately. I'd love to know if this is how they're supposed to be served or if maybe ours were made with too much milk. The other thing was they are served in a plastic cup with no insulation, so you can imagine after a 13 min drive on a warm day, my wife's shake was even thinner. Staff was good, some of the other creations looked amazing. But I was after a (rare for me, try to eat...

If I could give a negative star I would…Buyer be aware here! Their product brand is not consistent with Cold Stone from what we received. “Bob” the owner never returned our calls to resolve as we were told by Kamal manager he would call us…until a complaint was filed with corporate, then Bob called us within minutes! His solution to resolve our negative experience was to buy another one from him! Not an ethical practice here! Buyer beware! We found that “Bob” could care less about customer satisfaction! We’ve bought this product from other CSC and have always been very satisfied. His product didn’t resemble at all the brand that has been consistent at many...

The ice cream was good, but I went THERE for a specific thing. What I have always gotten there, but they didn't even have one of the 3 mix ins I asked for. Then I asked how old were the cones and bowls were and the young ladies informed that they were at least 3 days old. I know from past experience those bowls are no longer as crisp as the day they are made and that they get tough and chewy. Then shake I got was so thin, it was like it had no ice cream in it all, it was more like chocolate milk. I spent $40 on two plain ice creams and a so called "shake". I could have gotten so much more for my money at a grocery store for $40, but at least I learned not...