Bella Sera of Kerrville, Inc. — Restaurant in Kerrville

Very disappointing experience. Poor service and mostly disappointing food. We were not checked on at all after we got our food.

I was given one refill when we got our appetizers and one when we got our dishes but nothing with our meal. had to hunt waitress down for a refill after I finished my meal (and they were not busy).

I found a hair in my pasta, unfortunately I forgot to get a photo of that. We also got the Margherita pizza. In the photo on the menu, there was no tomato slices. It did, however, have tomato. In their defense, the listing on the menu did say tomato slices but it seems silly to have the photo not accurately represent the dish. And to make matters worse, as seen in the photo, they don’t even core the tomatoes. They just thick slice a whole tomato with no prep. I’ve never been somewhere that serves uncored tomatoes. Kinda crazy. Salad was watery as if they rinsed the veggies and threw it straight in the bowl without straining. Garlic knots were dry and seemed like what I could get in the great value frozen section of Walmart. I guess it’s true what I’ve heard. You know you are at an authentic, quality Italian restaurant when the bread is amazing. If the bread is bad, everything else will follow. My girlfriend said in her chicken parm, the chicken seemed like a premade frozen patty.

And the final straw to top off this awful experience, our waitress informed us 20% gratuity is automatically included. I usually tip 20-25%, but with a dining experience this mediocre in every way, I planned on doing 15%. I understand some restaurants do included gratuity, especially with larger parties, which is fine. My issue is that every other time I’ve been somewhere with included gratuity, they let you know in advance or they at least have a sign or something somewhere. There was nothing of that nature. Please note we were only a party of 5, as well. When we brought up the included gratuity, they waitress’s response was that other restaurants don’t have the right to charge automatic gratuity, but this restaurant has the right to do so. What the hell does that even mean?! That makes no sense. I have never had to do this before, but I will be disputing with my bank. I shouldn’t have even signed it but felt pressured to do so. It wasn’t even included on the actual bill, they wrote the tip in for me! Never have I ever been somewhere that would do such a thing. Avoid...

Tucked away in the scenic texas hillcountry is a quaint Italian bistro

as we walked in the front door, we noticed the typical dated decour, fake plastic grapes hanging from the doorframes and our soon to be server having a nap....it was very italian

he arose from his slumber as I washed my hands in the bathroom

the soap dispenser was artisinally deconstructed on the countertop, and the challenge of getting soap was both invigorating and exciting as it exploded all over the mirror

after perusing the wine list, to my luck, i ordered the only bottle they no longer had i was offered a replacement bottle of unknown origin, varietal and price.

nothing like a fancy mystery wine to make the day more spontaneous luckily, the manager was available by phone to clarify the price

you are offered a soup or salad with any entree i opted for the soup, which was a 100% authentic recipe for canned low sodium chunky chicken and vegetables

as an appetizer, the garlic bread knots were boiled to perfection and served with authentic self-serve plastic containers of partially hydrogenated polyurethane

the salad consisted of chopped iceberg plant material, a sliced tomato and a cup of ranch dressing....just like grandma used to make

at no point during the culinary adventure were we offered such tedious distractions like....fresh ground pepper or grated parmesian cheese....this is authentic texan atmosphere and cowboys rarely got a decent reggiano with a chianti while hanging their spurs up under the stars

i have to tell you, the entrees i havent eaten food that good since the last time i left the hospital the complete lack of salt in the sauces is excellent for my hypertension

i have no opinion on desert, because none was offered

so for $80 for dinner for two, i highly recommend this dining experience for special occasions such as...breakup dinners and post...

My best friend and I went to Bella Sera’s for dinner. I was extremely disappointed in this trip to my favorite Italian restaurant. For the good points, the food came out piping hot, fresh, and quickly. We were seated quickly and there was no crowd until around 6:00 PM. The bad points, however, were when the waitresses were snooty at some points. They seemed very uppity when we came through the door, giving us side-eye. Next, we took our seats and they gave us garlic knots that did not have any garlic, were extremely small, and they tasted dry. I ordered a side salad with my fettuccine Alfredo and I barley received any toppings I’d get on a normal salad. I remember I would get a couple of tomatoes, red onions, and some croutons but this time I only got one tomato and some cheese. The salad itself was slightly brown. A waitress with brown hair in a ponytail brought our food and she brought me a fettuccine carbonara (which is not what I ordered) and I explained to her that I had a fettuccine Alfredo. She sounded offended and let out a loud “oh” and seemed confused. To be fair, she did not take my order. I was not upset that she brought me the wrong food (it happens, everyone makes mistakes), it was how she responded to me and told me it would be a couple more minutes. My best friend did, in fact, hear me say fettuccine Alfredo. Next, the prices are ridiculous for the food you get. Yes, the portions are nice, but if I’m going to pay $14.99 for pasta, I might as well make it myself at home. I have to say that the Bella Sera location in Fredericksburg, TX has better quality in their food and service. I will not be going back to this...