Coles Peace Bakery — Restaurant in Key West

Beware of really TERRIBLE customer service!!!

Multigrain bread is amazing. Even ordered it several times and had it shipped to my home. Crazy I know. However, my most recent order placed on a Monday of 15 loaves (totaling $108) was accidentally "thrown out" by the owners 21 year old adult son. Accidents happen, I understand that. What I can not understand is when I call about my missing order on Thursday (it was supposed to be sent same day delivery as I am in the state of Florida), how I get HUNG UP ON for being angry my order was NOT fulfilled. Instead of trying to rectify the situation and try to keep my REPEAT business I was told repeatedly "I wasn't here. It wasn't me. Don't get mad at me. What do you want me to do about it?" from both the girl at the counter as well as the owner! They didn't even try to recollect my information to try and ship the order out immediately! They found it more beneficial to continue to escalate the situation by fanning the flames and enraging me further. My favorite excuse was "your order was taken by my 21 year old son, cut him some slack!" I didn't even take issue with the order being lost, nor with his demeanor! As a matter of fact, her son had better people skills than the two of these women COMBINED. He was very polite and very cordial. I have no doubt in my mind that he would have handled this incident better than the outcome I was served. Accidents happen...I UNDERSTAND THAT. My ISSUE is with them NOT APOLOGIZING for this mistake, REFUSAL to accept RESPONSIBILITY, and then to add insult to injury the owner HUNG UP ON ME! This is really unprofessional, very sad, and PISS POOR customer service. I'm all about supporting local businesses and seeing them thrive in our economy saturated with big box companies, even at paying a premium, but maybe they can take a page or two out of their Customer Service manuals in showing a little humility when making a mistake and troubleshooting problems. Feel free to visit this little gem and enjoy the offerings, but understand the honeymoon ends there. Phone orders and repeat business for that matter, are not appreciated and handled horribly. Now I'm off to apologize to everyone I promised a loaf of bread to that I spoke so highly about previously.

If they do try to reach out to me, I'll update my review to reflect that. My hopes are not very high sadly as I do not believe they value...

The food came wrong, I called to complain about the driver who was EXTREMELY rude and then when I said "can I please speak to your supervisor or someone in charge" the lady on the phone said "no you cant!!!" and hung up on me . The customer service was and is horrible . I don't know how if they have no many good things to eat that they think they have the right to treat their patrons like this ..... have some respect especially since we order from them all the time and we work literally around the corner from them . I doubt they will even reprimand the woman for being rude and oh last week the lady on the phone taking my co workers order literally demanded that we leave a tip (which we always do even though they are coming from just next door) she said we never do (but we always do) so if you're looking for nice service and kind people ..... THIS IS NOT THE PLACE !!!!! The owner I would suggest needs to do an employee cleanout because wow ....... so...

I have always had nothing but good things to say about this amazing bakery and sandwich shop, but I'm even more in love with them now after they created such a stunning gift platter for me for the holidays. I called up, telling them I had a very special client I wanted to surprise with some nice treats. I gave them my budget and a rough idea of what I was looking for, and they instantly knew what to do. Despite it being a busy holiday week, the order was ready on time, and looked absolutely amazing. Everything from a fresh pomegranate, opened up with the little seeds "flowing" artfully down the plate, to gourmet cheeses sliced and crumbled in a beautiful layout, plus fresh fruits, breads, and pastries. The client was overjoyed when I dropped it off, and a week later they are still talking about how awesome it was. I am raving about them to everyone and...