I Love Sushi Beef Bowl — Restaurant in Killeen

I really hate to rate this restaurant so low, but after multiple major issues with orders, I cannot continue to try this restaurant and hope it was just a bad day for the staff. Our first experience was dining in at the beginning of the year. We were seated, and ignored for 20 minutes, ready to order. Not one employee would even make eye contact with us, so we left. Since then, we've ordered to go twice. The rolls were alright, but every piece fell apart when I went to pick it up. Nothing is more annoying than a sushi roll that falls apart as you're trying to eat it. This afternoon, we ordered again, takeout. We ordered pork katsu and two orders of salmon avocado roll. The menu stated that an order of a roll is 6-8 pieces. We received 10 pieces total. The pork katsu is very thinly sliced, tough, lacking flavor, and does not come with any sauce, which is not standard. Nowhere on the menu did it say it would be dry. We called to let them know our issues, and they said they've changed their menu and only give 5 pieces per roll now, and no sauce ever comes with their katsu. They refused to acknowledge the issue, and claimed that's how they've always made it. Very disappointing. When we got home and looked at our receipt, all the prices were different than the menu. Each item ended up being $2 more (before taxes) than the menu said. Just another small thing that's irksome. If you're looking for a good place to eat, try Kimchi Hana. Similar price point, way larger portion sizes, and far...

I brought my family here for lunch. I heard from friends and a past review of this place that they had Uni, but unfortunately I was out of luck. However, this wasn't the end of our bad luck with this place. The one waitress was nice, but our drinks were served in very apparent dirty cups and the tables were still a little dirty. The food fared worse. We ordered the calamari and quickly found out that the tough, rubbery membrane was not stripped from the squid. It was like chewing on a rubber band. The fish mostly had no flavor at all, and the ones that did tasted slightly putrid. The only good dish I had was the Unagi. That tasted excellent. Sadly, that eel was all alone with that level of quality. Weirdly, the entrées came out before the appetizers. I ordered the Pork Katsu dish and I received the chicken katsu pounded flatter than a day old soda and was dry. The rice seemed old. Honestly, the best thing on the plate was the small serving of broccoli. My mother and sister got the Chirashi bowl and was disappointed with the fish having no flavor. The Dragon Roll was also served piled up in a bowl, slathered in an assortment of toppings, instead of being lined up on a plate. Overall, for over $100, my wallet hurts almost as much as my stomach...

Food was great, but it was ruined by poor customer service. The receptionist was extremely rude and caught an attitude because we came to close to closing time. She sat us at a dirty table then lied and said it was clean, however there was sticky stuff all over the table, then failed to ensure that there was no shell fish in food when we clearly explained that one of us had a shell fish allergy, and then when we brought it to her attention that there was shell fish in the dish, she caught an attitude and said that’s your check and you are paying for it. From that point on she was shouting and throwing insults trying to make us feel like we were in the wrong for coming in 30 minutes before closing time. It got to the point that the cook came out and told her to go home and handled the situation in a very professional manner. She clearly is not cut out for customer service, not to mention her clothes were filthy to be working as a hostess at a restaurant and her teeth looked like cheese. I do appreciate the cook’s professionalism, but unfortunately I’ll probably never eat at this establishment again because this...