Dunkin' — Restaurant in Killingly

After enjoying a lovely weekend at one of your local campgrounds, our trip was concluded by this terrible experience. I’ve previously managed several Dunkin’s and would be ashamed by the level of customer service I received today. Beginning with the order taker, her tone and attitude is not that of someone you want to be the first contact with your business. After struggling to have my order received correctly l, I was quoted an incorrect price of $23 and told to drive around. After getting to the window I believe I was met by the same young lady taking orders. My receipt says this register was assigned to 327952 Samantha. I believe this to be the same individual because the snarky attitude was similar to what I had just received from the order taker. I handed over my card and was then told that only partial payment was accepted and I owed $2. This was strange but I know that aspect isn’t in the control of the cashier so I gave a 2nd card. While the 2nd card was being charged I was then told that one of my items was unavailable. As I’m sure whoever is reading this knows, this should’ve been done much sooner, especially before I already began payment. I didn’t want a substitution so I was told my order needed to be refunded. I was then asked to pay again, a total of $18.02. When asked what happened to my first payment, I was told it never went through. However my bank account was in fact charged. At this point the cashier calls over a Shift Leader or ASM who didn’t offer much more assistance. I asked for a receipt for this 1st transaction and was told it didn’t exist. The first payment couldn’t be reflected on a printable but receipt “but we see that it didn’t go through, we just canceled it.” However, again, my bank account was in fact charged. I then finally paid again with a 3rd card. On top of all of this, my order was wrong. I ordered a bagel with CC, was charged for butter that I didn’t ask for, and didn’t receive any CC on my bagel. Bad customer AND incorrect order taking/distribution. Completely unacceptable. If you’re not pleasant, you shouldn’t be on...

3 star review due to mixed signals or issues going here. Half the time I go here, my oder is wrong, and a few times the staff was very negative and rude, and refused to fix my issue last time. So I went off on them. I admit it I was out of line, but if you want respect, you need to give it, and not cop a pre teen attitude at the window. You are in the wrong business if you can not handle your job daily.

After my last horrible interaction, I decided to go inside every time I go here, as I do not trust them to not mess my order. Ever since going in, everyone has been friendly and my order is never wrong. They just need a strong leader to take over and fix their issues, and teenager attitudes they have. This is a adult business, act like it. If you are having a bad day or rude customers, ask your manager for a break. Don't take it out on the next customer.

Other then the few bad seeds, they work...

These 2 locations in Dayville, CT are horrible. No counter staff at the store next to Walgrens on RT12 and drive thru staff just looks at you as you stand there waiting for service. I guess it's drive thru only there.

The other location on 101 across from Owen Bell has unpleasant and under staffed employees too. Took me 20 minutes to get 1 large iced coffee between the two locations.

This is what the increase in minimum wage is causing, less staff and miserable employees. Avoid these two locations, avoid Dunkin totally.Cumberland Farms has better coffee for a third...