McDonald's — Restaurant in Kimberly

Worst experience I've ever had with any restaurant, manager was extremely rude and condescending when trying to resolve an issue with an order made through their app and would not honor the deal. Twice she just walked away completely ignoring the issue and then claiming it was my fault because I didn't know how to use the app despite able to claim my mother's order before all this without a hitch. I cant believe the cashier just ripped my phone out of my hands and pressed a few things and all of a sudden, my order wasn't going through and she just smiles at me saying its my fault. That is some shady business practices and very unprofessional to grab a customers phone without asking but to claim its the customers fault while intentionally letting a line build behind me despite a dozen employees working with only one register, that must be the managers way to post numbers to corporate over the customers experience. Itll be years before i can ever even think of eating mcdonalds without feeling the anger and disgust that Valerie the manager...

First of all, I really wish people in the food industry wouldn’t lick their fingers when handling food orders. How is this any different from spiting on an order? Either way, another person’s saliva is making it to a customers order, even if the food is wrapped.

This is a sanitary concern and respect that has to be addressed by management.

Aside from that split second observation, my visit was as should be expected. The parking area had enough room for a large rush hour crowd, the building was clean and the employees were pleasant. The food was as to be expected, …hot & good.

The location made for an easy in, and easy out being located on one of the main busy streets.

This is one of the larger McDonalds and equipped to please the children in the family.

I’m not going to fault this place too heavily for a split second observation such as the one I mentioned. I’ll give it all but one star.

08-28-14

Unmarked Services Investigative R. & P. (Not for...

This McDonalds always has a filthy Playland , but 2/18/24 3:25-4:28pm was absolutely the worst by far. I even walked up to the front counter and talked to an employee and told them that they needed to have playland cleaned because it was absolutely filthy! I never see anyone cleaning in this area the time I was there. Windows have greasy finger marks and words like Ronald McDonald feom kids fingers. Highchairs with food on them, If you plan on sitting at a table hope that they have those wipes next to the garbage can & wipe off your tile and seat yourself. Can you imagine how often they clean the slide and inside the equipment?!🤮 To top it off my husband and I got food poisoning from eating a hamburger and cheeseburger yesterday. To be quite honest. I worked at a McDonald's many years ago and see the young kids not doing much to clean if customers aren't...