Pizza Hut — Restaurant in Kingman

I generally have no issues with this location. Although, this past weekend was least of a MAJOR DISAPPOINTMENT! I placed my order as I had done over the past. I received a text message stating door dash had been picked up and the time it was arriving to me. Which would had been appropriately 20mins from the time I ordered. After 30 minutes or so, I received another text message saying that my order was picked up and should be arriving in a few minutes. These text messages I received gave me a number to call to confirm with my driver ( they did not). Appropriately an hour I called the store directly and spoke to someone that said they apologized for the mix up and it had been resolved, my order is in route. Mind you I am less than 10 minutes away. Then appropriately 20mins passed and my order hadn't been delivered. Thinking maybe due to a issue of my location or unforseen road hazard may had occurred I called the store again. My calls were not being answered and or hung up on. This had me frustrated. I called the order number and explained my problem and was transferred to the manager department, once again my call went unanswered. Then after appropriately 1 3/4 hours I placed a call back to the store and spoke to the same person and she apologized again for the mix up and reassured me that my order was arriving any time. That due to the situation it would be free of charge. I responded that I was thankful. Now 2 days later I find out that my account was charged doubled and yes I was refunded the amount... for one order! This is not except able to me. So I again called the store several times and my calls are unanswered. Again I called the order number and was transferred to the manager and unanswered. I am going to continue to call until I get some real results. Only because I am not happy with the way I was being treated and ignored. This is a update: after a few more calls to the store and not having them answered 😑, I proceeded to contact pizza hut located on stockton. I am glad to announce that I have finally been able to resolve my issue. According to the manager she stated that door dash had my order and was out some time then "for whatever reason canceled my order". That door dash was supposed to credit my account for the mix up. I have been credited by the store for an amount to use within 30 days and she is going to contact door dash to find out the issue on which they hadn't followed through. Regardless of whether door dash was the actual reason for this or not I cannot say, if so, being my first time using, I am DEFINITELY...

We ordered a pizza, cheeze sticks, cinnamon sticks and a 2 liter of pepsi to be delivered at 5:38pm and the delivery time was 6:20 and around 6:50 is when we got the notification that our order was delivered (we did contactless delivery) our main door was open so if anyone would come up we would have known if someone was there ...come to find out they delivered to the wrong address without double cheking their ticket to make sure it was the right address its an apartment conplex so thats the first thing you should do is double check it, even triple check it and if confused or lost maybe call the number on the order to make sure youre getting the right address. I totally undertand that you might be busy but your job is to pay attention to WHERE customers are if you are delivering ESPECIALLY if they prepaid if it was cash than whatever they will say they didnt order it but if its prepaid and you show up and they dont answer than CALL THEM and if they do not answer GO BACK TO THE STORE!! Dont just leave it on the doorstep because we lost out on good food because of KAREN whuch was the delivery driver for us tonight...yes we got a refund but i dont think...

Food is usually pretty good.. Service for pick up, not as great. Even though my food is done and I paid ahead when I ordered online, I usually sit at the drive trough window for about 10 mins. There seems to only be 1 girl that can do anything inside and other people just come to the window and say she'll be right with you.. While trying to hurry my order was dropped inside in front of me while I sat in my car. They remade the order and I was told by a gentleman that I'd have a store credit for the next time. Well the next time I ordered, they couldn't find it and the same girl that's always there said sorry I can't do anything. It seems to be REALLY hit or miss there. They should hire someone else or at least train the drivers how to service people at the window so they're doing something other than standing in view not working while customers wait for the only one who seems to be working to hand them...