McDonald's — Restaurant in Kissimmee

I want to apologize to anyone that I recommended this particular McDonald's to in the past. This was the restaurant that I used to recommend to tourists when they were looking for a fast place to eat that was away from the Disney parks, but still close enough to get back to the parks quickly. At that time, it was worth it. The menu was cheap (or at least what you know to expect from a international chain) and, since it's a chain, you know what the food is gong to be like. So, let's look at what you need to do if you are a member of a chain of restaurants. You need to set yourself apart with your service. This WAS the reason I used to recommend this restaurant. Sadly, I don't think they care anymore. The last time we went, half of the kiosks weren't working. One of the three that was, didn't print receipts. (This plays a part into why the service was so atrocious. Actually there was a lot that played into it.) Now, if you've gone to McDonald's at all recently, you know you pick your food at the kiosk, get a number that you take to your table, pay at the kiosk, sit down and wait for your food. Typically all of that takes about five minutes. Well, this day (and what I've garnered from tourists and locals, on many other days) the team at work decided they weren't going to bring the food to the table. That would have been fine if there was any indication ANYWHERE, but of course that would have been a form of service so that didn't happen. After about 15 minutes of trying to find a place where we could all sit together (only a slight exaggeration) we were told by other customers that were leaving that they weren't calling numbers and you had to wait at the counters. Ok... So I go up to the counter and wait. We get our food 40 minutes later, and there were the obligatory mess ups that we had to get corrected. No big deal, we are used to this. My in-laws are visiting and at this point I'm trying to figure why they haven't received their order. It dawned on me that my father in-law doesn't have a receipt (remember the machine that wasn't printing receipts?). The person calling numbers is calling the number on the receipt, not the tent number. Apparently, my in-laws food was ready in a master of minutes (amazing since that is all customized) and placed in the "abandoned order" area. If we hadn't said anything, they would never have received their food. The lady never once called a tent number. We told another person of the lack of receipt problem. That information never got transmitted to the person calling the numbers. When we spoke with her and told her their was no receipt, she asked us what the receipt number was. We had the tent card in hand and pointed at the receipt plastered on the ice cream machine, and she asked again for the receipt. Aside from the travesty that was the most important thing a restaurant is to do, the place looked like a slightly cleaned up version of a break room at a local dump. I'm not sure if they just didn't staff well on this shift, but like I said, I've talked to a few tourists and locals and they all say it had been this...

Read down place has changed a lot! Getting to be excellent place to go!

Not good, new construction is nice. But understaffed. Even at 2-3am you can walk in and find over half of the tables covered with trays and garbage. Also the floors heavily littered. Yes you are supposed to buss your own table at a fast food restaurant, but alot of foreign/domestic vacationers are just filthy. They just drop food and wrappers everywhere. When they are done eating they just get up and leave. Host/busser is needed for the dining area for the sloppy pigs. More register coverage for the guests. When a crowd of people have to go through one register while the kitchen staff waits for orders is inefficient. I have had 2-3 errors in my 8 visits. First one was when they put extra mustard on burger instead of adding mayo. Second was they ran out of hot fudge and instead of telling me they used the coffee chocolate topping for my Sunday's (yes 2 of them). I caught the first error quickly and was easily fixed properly by management before I left. The 2nd error wasn't caught till we where eating the Sunday's at home. I took one back as proof of the error to get a refund. At first they only wanted to refund one but with several minutes of bickering they refunded both. Yeah it was only $1 and some change but it was the principal. I walk to and from the restaurant since I have no car it is about one mile away from my home. I always request 2 plastic bag's for my food because the one paper bag they put my 6-8 burgers fails halfway home. The 2nd one is for the 3 Sunday's.

Another epic failure, ordered 2 mcdouble no mustard and onions. 2 bacon mcdouble and 2 mcdouble regular. Received the 2 mcdouble wo/mustard and onions no problem. 2 bacon mcdouble had no bacon and no mustard fail. 2 regular mcdouble had no mustard either fail. 2 large fries ordered and received 2 medium sized fries and 2 of the smallest sized fries I've ever seen (guess they where kids sized) fail. The 20 peice fry came without incident. Less than 1/2 of the whole order came correctly.... 7/16 Getting better and better, the manager Monique she runs a tight ship. Every time I'm in and she is there every thing is smooth sailing. A great thank you for your great service Monique! 7/18 Wow place was packed! Was able to wait just a short time and got my order. Looked around and yep there she was Monique steadily coordinating the staff! Must of been 30+ people in line only 5 min wait. Later I saw her again in the lobby assisting a guest with her drinks, both...

Drive through experience. Long line, no problem, tourist area. Took a while to take my order. When I paid, the person didn't even make eye contact, he gave me my receipt without saying a word except for the total and shut the window. Then, went to the 2nd window where the guy gave me the water bottle and sent me to the 3rd window. By the time I paid, at 10:02 pm, it was 10:20 pm and I was still waiting on anyone to come to the 3rd window. Then a female employee brought me a kid's meals and when I asked her for the rest of the order, she waved her hand and said "I don't know" with an attitude. She left and I waited 5 more mins before anyone came to the window. A male manager came and I explained what was missing plus to look at the happy meal that only had 4 fries, cold nuggets, no toy, no sauce, no napkins. When I showed the kid's meal, he said what happened to the fries? (as if we ate them). I looked at him and said "that's what you guys gave me and to look at the camera". He then said "hold on" and slammed the window. Another 5 mins go by, gave me the food and I asked where is the sauce and he said the 1st bag, but it wasn't there. As he was getting me the sauce, I told him this was the worst service ever and that I was going to put a review. He shrugged his shoulders, slammed the window and left. I then proceeded to hunk my horn very loudly to see if he came back to the window, but he never did. I'm a store manager myself and I would never tolerate a behavior like that from any of my managers or from any of my team members. My 6 year old grand-daughter was in the car and was crying with this upsetting situation. I visit this location at least 3-4 times a week, never had problems like this with the...