Panda Express — Restaurant in Kissimmee

Initial order taker was patient, nice and friendly. Was asked to wait for order at the front door. 12 mins waiting we got our order from one of the most miserable, rude, and least amicable service industry employees I've had the displeasure to interact with in central Florida to date. Couldn't even see his name if he had a tag from the way he practically just tossed my food at me and scurried off. I asked if everything was there, as the order was handed to me all in one box instead of separated or in a big bag as previous times. This rude guy couldn't be bothered to utter more than a few syllables to imply it was. And while, yes, the food ordered was there (family meal and some rolls) with like 2 napkins, there was nothing else. No utensils or anything. I couldn't even request some, since the incredibly rude employee didn't even wait to face me for his reply. The guy grunted that my order was all there as he made his way back in. I have no problems understanding frustration with your work or even having a bad day, but to take it out on someone you don't know, whose done nothing but be polite and patient? No. Then again, 100% promise it's likely totally acceptable there to act like that, and the dude won't even get talked to about it, thus the cycle of customers taking the brunt of an employees bad day continues, and those customers pass on the attitude to the next employee they interact with and so on, and so...

If I could give this place ZERO stars I would but unfortunately I can’t so to leave a review I had to give something firstly I ordered online at 8:24 and my prefer was supposed to be ready at 8:41 I am less than 7 minutes away and I arrived around 8:45 food was still not ready waited about 5 minutes arrived back home and noticed I received the wrong order so I quickly gather everything back together and go back when I arrive back it was 9:15 and they had CLOSED the kitchen I let them know what had happened and she told me sorry the kitchen is closed but it says the business closes at 9:30 so why close the kitchen that early and then turning business around I needed to come back tomorrow and she could help me but frankly I will NEVER eat at this establishment again maybe even the whole franchise and then customer service doesn’t answer they just hang up on you and then you have to send an email to the company RED FLAG secondly this place is gross the have ROACHES so BUYER BEWARE NOT AN ESTABLISHMENT I WANNA SPEND MY MONEY. Still waiting to hear back from the company because I NEED ALL of my money back this is a...

You folks are making a gigantic corporate error. I walked into this local Panda today and saw a new type of chicken I hadn’t tried before. Lo and behold when I asked for a sample the manager tells me corporate has said no more samples. Are you kidding me right now??? There’s absolutely NO WAY giving people a single bite sample could be hurting your bottom line and in fact is helping your customer make the right choice. How much more expensive will it be for you every time someone rolls the dice and orders something new, finds out they don’t like it and brings it back to the counter to exchange it for something else?? Talk about waste and cost!! This is a travesty and needs to be reversed coming from a long time Panda customer. This is the very thing that makes a customer you worked so hard to get and keep over the years to question the integrity and policies of your establishment. Just the number of customers this decision is going to turn off is NOT worth it. Come on Panda. Don’t let this be your “new coke” moment. Get your heads out...