I give 2 stars, only because the food was delicious. The service, was awful. So, my husband called the day before to make a reservation. I know he did, because he had it on speakerphone, and they accepted it and he even spelled his name out, because they were supposedly writing it down. The next day comes, we arrive a few minutes early, and the girl at reception said they didn't have a reservation for us. We were pretty annoyed by that, because this was my birthday dinner and we made a reservation because we had plans after, but tried to be nice about it. She says she'll get a table ready and we sit down. Almost 10 minutes later, she comes back and seats ANOTHER COUPLE. Then probably another 10 minutes later, she came back, and by that point another group had come in that had a reservation WHICH THEY WERE EARLY FOR... so the girl disappeared again and comes back and seats the group, all the while, we just sat there, despite having a reservation 20 minutes prior. By this point, we were aggravated. Another 5-10 minutes later, she seats us. Again, we were trying to be as nice as possible, but I'm sure she could tell, because she was acting kind of unsettled. When our waitress came, she was acting extremely bratty and sour. It had taken a while for her to come to our table, and by the time she got there, we already knew what we wanted. She acted annoyed by this, and took our order. After, I gave her our menus and kept the drink menu. She then holds out her hand toward the drink menu, so as to tell me to give it to her, and I said I would still like to look at it. She rolled her eyes at me. I had to ask my husband to verify if that's what actually happened, and he saw it too. I will say, her attitude started to change for the better toward the end of the night. Dinner was delicious. I especially suggest the Vongole and an Old Fashioned. The Rhubarb Swirl Gelato is also lovely. I just can't ignore the awful customer service.