Ruth's Chris Steak House — Restaurant in Knoxville

Imagine traveling to Knoxville for FANBOY Expo at the Knoxville Convention Center, and deciding to eat at Ruth Chris restaurant and had a reservation for at least 60 days prior for a BIRTHDAY celebration and the cook serves you a Lobster tail that was obviously cooked prior and re heated up and over cooked to the point of it being dried out and tasting like rubber. The filet migon steak was not prepared as ordered... mashed potatoes were luke warm and the salad was missing the side of boiled egg on one of the salads ordered, and nobody ever came to refill water or refill beverages ( Sprite & Coca-Cola). The server was on point but Ruth Chris in Knoxville was a disaster and a disappointment. On your BIRTHDAY dinner that they were aware from the reservation and it's already a extremely bad experience, but you don't make a fuss because some people will spit in your food... so you deal with it and feel bad that your group that joined you is paying for sub par food that should have never reached my table. I don't know if the cook even cares about how his/her food looks or is prepared when it leaves the kitchen... Won't ever be a next time nor will I suggest that people who regularly frequent Ruth Chris in the city or state that they live in and have good experiences ever bother to waste their time at Ruth Chris in Knoxville, Tennessee. Additionally when you make these observations and take the time to make Ruth Chris aware of your experience in order to do better they NEVER respond nor do they correct the problem. I might have to stop patronizing Ruth Chris... my last bad experience was Ruth Chris in Long Beach, California on Thanksgiving day and got the Thanksgiving meal for $42.00 and sat in the bar area in a single booth...Why did the bartender put extra on my bill because he knew that Icouldn't see small print, but I took a picture with my cell phone and zoomed in on my receipt... the bill was like $78.00 when the Thanksgiving meal was a flat price of like $42.00 including tax ( I told him/bartender when I was seated that I forgot my glasses 👓 and couldn't read small print and if he could refresh me on the beverage choices). The manager just happened to walk by wishing restaurant guests Happy Thanksgiving and I got his attention and said How is my bill $78.00 when set price for the Thanksgiving holiday meal was only $42.00 including tax? The manager corrected the bill, but the bartender was pulling a fast one and kept watching me from a distance to see if I was just going to sign the bill without looking over the bill. On this particular day I didn't have enough cash on me to pay the $42.00 and leave a decent tip so I was going to use my debit card... Usually I go get cash from the ATM and pay cash so that these restaurant staffers are not able to over charge or run my card for an amount that it's correct then I don't have to worry about corrupt acts & fraud. Do you think when I contacted Ruth Chris Corporate office about my experience of being overcharged and I definitely have reason to believe it was the bartender trying to take advantage of the situation because he was aware that I couldn't see the menu or small print and figured I would not be able to see the excessive over charge on my bill of nearly $37.00 Nope Ruth Chris NEVER contacted me, and guess what they lost a regular customer at the Long Beach, California location... Ruth Chris do better and respond when customers have a concern or complaints. I figure if they don't care then they don't deserve my business.. I have many choices and I always let others know about good experiences and bad experiences but word of mouth travels and Ruth Chris is not a place that seems to care about their customers or their brand. I give it 12 months they will be closing down restaurants and file bankruptcy because people don't want to take their hard earned money and be treated like this... they will stop patronizing your establishment, and your businesses...

Celebrated my birthday at Ruth's Chris in Knoxville. Had heard so much and was excited to go. Service was ok, atmosphere was good, food not so much. I have an onion allergy and we ask when making our reservation if this would be an issue, they said that would not a problem. We arrived and ordered our food . My wife had filet that was very undercooked our waiter noticed this immediately and returned it to add "more heat". I ordered filet and lobster my filet was also very undercooked, my caesar salad arrived with croutons that had onion powder in the seasoning. I had the sauteed mushrooms which arrived lukewarm. By the time our waiter returned with my wife's filet and then he ask about mine being undercooked. We had already waited 10-15 minutes for hers I wanted to eat my filet and lobster together so I said I would just keep it at this point. For dessert I had the cream brulee which was excellent. My wife had the bread pudding which was cold, hard and tasteless. Our waiter insisted that she take it home in a box for later (as if that would make it somehow magically get better). Our drinks where good except that the original drinks we ordered were not available so we were up sold other drinks. We contacted the restaurant through several different avenues before this making this post and no one from the local restaurant or corporate has ever contacted us or returned our calls. Overall my advice would be to steer clear of the Knoxville Ruth's Chris Steak House. There are several other good steak houses in Knoxville that do care, such as Flemmings and Conner's. We were very disappointed with management and the food quality control and a health score of 88 that we saw posted outside of the bathrooms. Save your time and money and go elsewhere. My son who is all over the USA (he is a coach with the LA Dodgers) was the one who recommended Ruth's was also disappointed at hearing this, he said whether in LA, Tulsa or in Phoenix he has never had an an experience like that. So it must...

We just recently celebrated a birthday, a group of 12. We had reservations at 4:00 (ahead of the crowd). The service was horrible, and the food was ok. The sweet potato casserole was very dry, steaks were just ok, everything was a disappointment. Absolutely, not what you would expect for a 443 dollar meal. It was on 12/26 so we just decided probably seniority had off, and the cooks and servers just weren’t what we were use to there. I let it all go, until it was time to pack up the left overs. My server reached across me with foil in his hand and grabbed my salmon, and literally squished it closed. I immediately said excuse me, that was not ok. I handed him the plate and let him know that typically is done on the tray (with utensils) not reaching across me. He then proceeded to do the same thing with our chicken, this time the foil was not even covering all the food and squished it closed. I immediately got up, and went to the host stand. I spoke with Steven, in a normal tone voice and let him know the situation. He was very condescending, and quite frankly unbelievable how he spoke to me. I would love to see on camera how he walked me all around the front trying to get me to move. He said I was putting on a show and asked me to step outside with him. I immediately let him know absolutely not, I am not comfortable with that. He said he would not talk about it up front to go to my table, and I let him know I was there with a group, many of them first time guest and it was not necessary to ruin the birthday dinner any further. The front was mostly empty except there was one couple near the bar entrance waiting. It was very clear to me at this point that it was probably not our servers fault, I genuinely believe that he was not trained properly. Once, I spoke with Steven I realized that the management had poor customer service and that was the type of service I would get with someone being managed by and manger that would treat a guest that way. We will...