McDonald's — Restaurant in Kochville Township

Super long review.

A Stellar Experience at McDonald's with Tianna's Exceptional Service

Never have I thought I would leave a review for McDonald’s. I am currently sitting at table 114 writing this review. My visit to this McDonald's restaurant on tittabuwwossa exceeded all expectations, thanks to the outstanding service provided by Tianna. From the moment I stepped through the doors, it was evident that this establishment strives for excellence in every aspect.

Let's start with the ambiance. The restaurant's modern and inviting decor created a pleasant atmosphere that immediately put me at ease. The seating arrangements were well-spaced, allowing for privacy and comfort, even during peak hours. Cleanliness was clearly a top priority, with every table impeccably maintained, and the floors gleamed under the warm lighting.

Moving on to the ordering process, the efficiency of the staff was remarkable. The queue moved swiftly, with the team members handling each customer with a genuine smile and a warm greeting. The menu boards were clear and easy to read, making it a breeze to choose from the vast array of mouthwatering options that McDonald's is renowned for.

Now, onto the main highlight of my visit—Tianna's exceptional service. From the moment I approached the counter, Tianna's positive energy and enthusiasm were infectious. She greeted me with a genuine smile and took the time to explain the various menu options, offering her recommendations based on my preferences and explained to me how to change my order and apply deals through the app. Her product knowledge was impressive, and she answered all my questions with patience and expertise. It was evident that she was passionate about her role and genuinely cared about ensuring each customer had a memorable dining experience.

Tianna's attention to detail was truly remarkable. She ensured that my order was accurate and customized to my liking. She double-checked every item, verifying that all condiments and special requests were properly included. Her dedication to getting it right the first time showcased her commitment to customer satisfaction.

Despite the restaurant's bustling atmosphere, Tianna effortlessly managed to maintain a calm and composed demeanor. She swiftly coordinated with the kitchen staff, ensuring that orders were prepared promptly and to the highest standard. Throughout my visit, she constantly checked on me and other diners, ensuring that everyone was satisfied and had everything they needed. Her genuine warmth and caring nature created a welcoming environment that made me feel valued as a customer.

Tianna's exceptional service extended beyond the counter. She went above and beyond to address any concerns and promptly resolved a minor issue I had with my order. Her willingness to take ownership of the situation and her genuine desire to make things right left a lasting impression on me.

If I could leave a piece of advice for other McDonald’s. I would say have more people trained like Tianna.

In summary, my visit this McDonald's was truly exceptional, largely due to the outstanding service provided by Tianna. This establishment excels not only in delivering delicious food but also in creating a warm and inviting environment for its customers. Tianna's professionalism, attention to detail, and genuine care for each patron she served were unparalleled.

To anyone considering a visit to McDonald's, I wholeheartedly recommend this location. And if you're lucky enough to be served by Tianna, rest assured that you'll experience service that goes above and beyond. Kudos to McDonald's for cultivating such a remarkable team member. Thank you, Tianna, for making my dining experience...

The ineptitude of this McDonald’s is incredible, I woke up this morning to have a DoorDash order to be here for when I woke up, the order that ended up getting here was less than half of the it was supposed to be, and which was not safety sealed (why not sealed?), nor had the driver worn a mask (not the fault of the McDonald’s obviously) I then contacted DoorDash who called the store allegedly and had a redelivery made, which again, ended up with missing items, even so that combining the 2 deliveries would not have made the full order, so after dealing with DoorDash support who ended up refunding all my money and crediting me money to use next time, thank goodness, I decided to go to the store and just order the food properly this time on the mobile app for store pickup with my friend, we both were in the same car in spot 4 and after setting my order for pickup, my friend got his order brought out to the car, shortly after we were both prompted that our orders had been completed although mine hadn’t been brought out, after waiting a few more minutes we decided to get in the drive thru line and tell them we had not gotten our order, they then would not give us food we had paid for despite showing them the eReceipt we got on the app would not give us food at all, nor would the manager take responsibility for the fault of their store or employee that “completed” the order despite it not being taken out and claimed that the food wasn’t there and kept saying it “wasn’t on screen for pickup” when it wouldn’t be on screen ready for pick up, since the order had already been “completed,” the manager refused to take responsibility for the fault of the store and wouldn’t issue any kind of compensation or food on their fault, despite being calm during the interaction the manager did not apologize one time, and only said “I understand your frustration” when I had said “I’m trying not to be frustrated right now” after explaining the entire situation, the lack of empathy and problem solving from management...

This is the worst McDonald's in Saginaw. Every single time I've ordered any McCafe drink, I get pulled and end up having to walk in to get what I ordered. Today is the last time I will waste my money and time here. 2 bfast sandwiches managed to have NO MEAT. But my 7 dollar coffee was missing 2 expresso shots. I'm supposed to have no whipped topping because allergy issues...so instead of the expresso, I guess that filled it up with whipped cream instead... like seriously?? When I went in, they were majority managers working. I understand being understaffed I was just a manager at McDonald's for 2+ years I understand all of this possibly more than a typical customer...so it's extremely frustrating when it's incorrect because the job was done incorrectly. There was one lady inside, even waiting 11 minutes while I was in there waiting for the coffee I was pulled on. She got to the point of starting to raise her voice to get their attention because nobody even acknowledged her. This used to be my favorite McDonald's. For the past 6 months, every part of it has gone downhill. Their "speedy service" times might be decent since they pull everyone and just leave us out there to rot. If this didn't happen the last dozen times, literally, I wouldn't leave such a harsh review. This is getting ridiculous, tho. Where is the GM??? Get ya...