Reed's Dairy Kuna — Restaurant in Kuna

My recent experience at Reed's Dairy in Kuna was extremely disappointing. I arrived approximately 10 minutes before their posted closing time and found one vehicle ahead of me in the drive-thru. What was shocking was the excessive amount of time they spent with this single customer a full 10 to 12 minutes. As soon as that vehicle drove off, the employees flipped the 'Closed' sign. When I pulled up to the window, all the staff seemed to scatter to the back, avoiding the window. I even got out of my car and knocked, at which point a staff member who I had previously seen eating ice cream behind the counter while I was waiting in line yelled through the glass that they were closed. Undeterred, I went back to the drive-thru window, and the same employee opened it only to yell in my face that they were closed. This level of unprofessionalism and disregard for potential customers arriving before the stated closing time is unacceptable. It felt like they were more interested in finishing up early than serving the customers who made the effort to get there. I will certainly be taking my business elsewhere in...

We have gone to Reed’s Dairy lots of times at multiple of their locations and we LOVE their chocolate milk and ice cream (also that they have partnered with Karrie Anne’s for their gelatis)! We went to the Kuna location tonight and the service was SUPER slow in the drive through but only because it looked like one of their workers was carrying the team. Through the windows in the drive thru line we could see workers eating ice cream from the tub, chit chatting/laughing while doing small tasks here and there to probably make it seem like they were doing something, all while Robynn was running back and forth between where they keep the ice cream and the drive thru window. So this five star rating is for Robynn and her hard work tonight!! She was super nice and helpful...

I will never come back to this location or any of your locations. We were clearly there before 9 PM and waited patiently in the drive-thru while you took over 10 minutes to help the car ahead of us. By the time it was our turn, you put up the “closed” sign right at 9 and claimed your machine shuts off at that time. That’s ridiculous, especially since your staff saw us waiting well before the cutoff and one of them was literally standing there eating ice cream while we waited. Completely unprofessional. I’ll be taking my business elsewhere.

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Thank you for acknowledging my review and I will be back soon to get some...