Tropical Smoothie Cafe — Restaurant in La Grange

I absolutely love this place. But today I was so very disappointed. I ordered food through the tropical smoothie app and had it delivered. Well, only the smoothie got delivered and not my food. I tried to talk to the person who delivered it and they told me I ordered wrong even though I sent a photo of my receipt listing my food & smoothie. I could not request refund or voice my concern over the app since it was through tropical smoothie app and not a delivery app like DoorDash. I then called the store.. I spoke to a nice girl who said she remembered my food and it was made then handed me to the manager. The manager informed me he was busy and I needed to call back later. I Still continued to tell him briefly of the issue. I wanted to know if my food was stollen or forgotten. He told me it was still there. Then he asked about my smoothie. I told him I received my smoothie but nothing else. He then said “not even a straw” kind of sarcastically. (I’m sorry, what?) I was a little shocked. I then said okay would i just be able to get a refund? He said I could come get the food or call later because he was again, busy. This is the dashers fault not the store but also the customer service is very disrespectful and disappointing on both ends.

I have attached photos of my order from today & a picture from the dasher...

I’ve been missing out! I thought Tropical Smoothie Café was just smoothies, but the food is way better than I expected — fresh, tasty, and very fairly priced. The wraps and bowls are awesome, and the smoothies (especially the Peanut Butter Cup) are a perfect treat. I’m so happy to have found a place in La Grange that actually has good quality food that you can add protein to! Fast service, friendly staff, and clean all around. Definitely adding this to my regular...

I am so glad to see Tropical Smoothie Cafe in LaGrange. I'm from FL and where Tropical Smoothie Cafes are on every other corner. I usually have to go to the one in the Paddocks, but not anymore! I ordered two smoothies and a flatbread on my app for pickup. It was ready and waiting before the expected time, plus I was greeted at the door when I entered. Everything...