Chipotle Mexican Grill — Restaurant in La Mesa

I rarely leave reviews that give me a negative experience, but honestly I feel as though it's completely fair for this particular Chipotle location getting 0-1 star rating...

Before I went to the store, I redeemed my points on the Chipotle app for a side of regular chips and salsa like I've done for years, and I know that there is a $5.00 minimum cost to redeem rewards usually.

So I always get 1 side of chicken that is usually about $3.95 - $4.87 depending on the store and then 1 side of brown rice or 1 side of black beans for about $1.87 - $2.00 or so with taxes and everything totaled up.

I honestly know all those prices in the back of my mind just because I'm a numbers guy in general, and I've been to many Chipotle locations for this particular order and I know I have enough $ for it and just plan on spending about $6-$7.

But at this particular location, the girl who made my food for me - and then rang me up as cashier was the same girl, and deliberately told me the wrong price I was supposed to be paying for what I was paying for while I asked for the food and even though I've brought this up to her in the checkout, she gave me a 'fake' receipt (of the transaction we verbally agreed I would be paying because it's literally what I ordered...) and then never gave me the actual 'real' receipt showing the price that I actually paid. Like she tried to just get rid of me by trying to get the transaction done as fast as she could, but she didn't do it properly. She literally made me pay an extra three dollars and some change for no reason just because she didn't wanna go back and do the transaction properly the first time through like a regular person.

I think because she honestly just did not know how to fix the transaction or how to do something with my rewards like I think she's just new or something or in a bad mood and she straight up just wanted me to believe that I was paying $6.08 but when I got my Apple Pay receipt, it was about $4 dollars more than that original price that she verbally told me (she never mentioned the cost being $9.71, she literally told me $6.08 before I tapped my phone to use Apple Pay!) I was even trying to talk to her about it because she was acting like she didn't care because my chips and salsa reward along with that it should've brought the price down a few dollars. And had no idea why it was $9.71 with the rewards included because that's the price of a whole bowl!

I honestly thoroughly communicated what I was expecting to pay from the beginning when I just asked her for one side of chicken and one side of brown rice... She literally just tried to get me to pay a few more dollars and I need to just because I think she didn't know how to erase the transaction or do it without a managers, permission code, or something like that you know... so she literally printed out a receipt acting like I paid six dollars and some change and my rewards went through when in reality I was billed about $10 for no reason and I would've never gone into the Chipotle and buy anything if I knew it was gonna be more than a few bucks because I really don't feel like chipotle is even worth it to begin with.

We all know the service is hit or miss and there's a new person that takes my order every time I come in to any location it's like just sometimes a very young person who hasn't been properly trained or who just seriously could not care any less about other people's money or their job at all at some Chipotle locations like this that ruin the experience of just trying properly redeem rewards points as a (previously) very loyal customer. I feel like Chipotle literally just complicates everything for some locations, but just because of the lazy employees is what is bringing this location with a fairly rated 0-1 stare in my opinion so I asked for a refund.

Wasn't even hungry after this whole situation where this employee lies to me and thinks it's fine to just have everyone pay an extra $4 just because she's too lazy to re-do the transaction or do whatever she needed...

My wife ordered a late dinner the other night via the Chipotle app. I went to pick it up via the drive thru. I pulled up and heard the alert go off and I waited. And I waited. 3 minutes went by and then a fair skinned female employee with braids walked past, filled up a cup with soda for herself and then acknowledged me only after doing so. She told me that someone would be with me shortly. I waited another 2 minutes and no one came so I honked. Waited 1 more minute, honked again and then had to go park and come inside. Once inside, a female employee with lots of piercings asked if she could help me. I let her know I had just been waiting in the drive thru and no one ever came to service me. She didn't seem to care even though I was visibly irritated. The male employee asked me the name for the order and he and the girl with piercings seemed to be having trouble finding the order. He found it and offered me a drink for my troubles which I declined. I don't have any issues with them having trouble finding the order. My issue is with the drive thru experience. Completely unacceptable and completely preventable. The restaurant was not busy as it was close to closing time. Review your camera footage. I'd bet no one was really servicing customers at that time. I completed the online survey and will be completing a Google review as well. We won't be back. But as someone who has been in customer service for over 25 years I had to make sure management knew. To me that's a stupid reason to lose a customer. The girl with the piercings is a horrible representative of your brand. The girl with the braids, not much better. Do better.

Emailed the manager...

Woman with blonde hair who appears to be a manager should just clock out and go home. She clearly doesn't wanna be there. Went in for a mobile order showed her the receipt, she said she would check, took her sweet time doing whatever she was doing on the register and then went back to the kitchen. My bag was right next to her the entire time because the guy at the register handed it to me when I had to ask a 2nd time. Babe we all work jobs and it sucks sometimes but you still gotta do yours. I usually don't snitch but nah I've been havin a bad day too and didn't take it out on you so why do that to me. 2:10 on 8/1/23.

Back again and haha. 9/25. Never ordering chipotle again-! They literally didn't give me half of what I ordered and told me to call customer service so I did and customers service tried to offer me some coupon lmaooo. I got my money back and it sucked I had to be a karen to get it back. Don't order mobile here but as for me, no more Chipotle. It isn't hard to give people what they order. Ordered white and brown rice, fajitas in the quesadilla, and chips and queso. No cheese, no fajitas, no brown rice and no chips-! Inflation must be hurting a billion dollar company hard for them to allow this. The worker who approached me was so kind though. She made it...