Panda Express — Restaurant in La Puente

Customer service was well below satisfactory.

I walked in today around 3-4 pm to pick up an Uber eats delivery. The counter worker glanced at me but did not acknowledge me. I stood there as she proceeded to do other things without at least saying “hello” or informing me that she will be with me soon. I would’ve thought she was going to proceed to act as if I was not there. Luckily, she finally does speak to me and hands me the Uber eats package, already prepared with safety taping on it.

Unfortunately, the Uber eats customer let me know that some items were missing—a full plate and a side entree. Out of courtesy, I returned for the items because I knew part of the missing items were likely due to the worker’s carelessness in how she was doing her job—as evidenced by the absence of a greeting (which is basic customer service and human decency).

I returned, and now there was a new counter worker there. I let her know that I was returning to retrieve missing items from an Uber eats delivery that I picked up a few minutes earlier. She looked into the computer for the order and consulted with the worker that was originally there during my first visit. They responded with confused faces and questioning, saying “I did that order already😕”. I understand the questioning to confirm the order and missing items, especially if they don’t recall missing it. However, leading with that response and not also ensuring to follow up with a, “Sorry about that!/Sorry for the inconvenience.”, was very unprofessional and rude. It implied that they thought I was the one that got the order wrong and am somehow inconveniencing them when, in actuality, it is me and the Uber eats customer being inconvenienced from them not doing a thorough job in the first place.

Anyways, she proceeded to package the missing items in a seemingly irritated manner, and dismissively hands me the bag of items—this time WITHOUT the safety tape!—which showed me again, the carelessness and lack of thoroughness in doing their job, as well as, the unspoken irritation with my being there for the missing items.

This location is probably decent in all other aspects. However, the two workers I encountered today should probably be re-evaluated or better trained for their positions within...

If I could give this establishment zero stars I would. Worst customer service. My sister and I came to this Panda half an hour before closing. We specifically looked up the store's closing time online prior to arriving and it read drive-thru and dine-in closing time was 10 pm. We ordered and sat down having ample time to finish our plate. To our surprise the manager/owner (as he said at my store we close at 9:45 pm sorry) basically kicking us out. My sister politely explained to him the website specifically said closing time was listed as 10 pm and we had at least 10-15 minutes to finish meal. The manager was persistent "his" store closed at 9:45 pm. He was again reminded the website differed from what he was saying and suggested it be updated as such as it was rude to kick a customers out and misleading. He would not offer any other opportunity to have us complete our meal even though there were four other employees still in establishment cleaning etc and one sitting directly across from us on his personal phone doing nothing. This was the rudest experience and attitude ever experienced from any manager/owner of a fast food place. Most establishments will give you a courteous reminder that place will close down soon but never approach you saying an establishment is closed now pretty much leave 15 minutes plus sooner than actual closing time. I will never set foot at any PANDA restaurant location again. As for the night shift employee that served us she was amazingly nice ( even though her rude manager) was hovering over her as she assisted us. Shame on you Sir at this Colima Rd location. Poor excuse of a manager/owner! ...

In my recent customer experience, I encountered challenges when interacting with employees, Kayana and Jewlanda. Regrettably, they seemed to encounter difficulties in assisting me with my order, which was accompanied by a sense of disrespect as indicated by their demeanor. Both employees appeared to offer excuses rather than taking responsibility for the situation.

Furthermore, I observed that the management team appeared to adopt a policy of non-engagement when addressing customer concerns, potentially overlooking the importance of addressing instances of employee behavior that may be perceived as disrespectful.

I believe that fostering a culture of accountability and respect within the organization can lead to more positive customer interactions and overall satisfaction. I appreciate your attention to this matter and look forward to continued improvements in the...