Kate and Ally's Restaurant and Catering — Restaurant in Lacey Township

Brides, please read this long review.  You'll want to hear this. We were taken advantage of.

To start, I have never in my life left a bad review, but unfortunately, I have to.

My experience was truly devastating and they nearly ruined my wedding.  Thank goodness we found another caterer.  My advice to you- do not use Kate and Ally's if you want to be treated fairly.

The super short version: They approved our venue, then months and months later, just two months before our wedding told us that they could not perform the service (due to an oversight on their part) at the venue we selected and they approved, unless they "prefab" a kitchen which would cost many extra thousands of dollars, and the price of tents they were renting for us went up astronomically.  They also raised the prices of food from the time we booked and signed a contract.  And even though we had a signed contract and were paid in full, they sent us a bill for the money we "owed" them (the difference per person between the old cost that we signed a contract for, and the new cost).  In short, we were paid in full, then two months before the wedding, they told us it would be an extra $11,500 to cater our wedding and $1,500 travel fee to drive from Lacey to Medford, NJ (an hour-ish drive).  They were not going to give us our money back either when we told them we couldn't afford another 11K.  (In other words, they couldn't cater our wedding due to an oversight on their behalf, and weren't going to refund us.)  We fought, and they did give us a refund, but we were left with no caterer two months before our wedding.

Here's the full story: We booked Kate and Ally's for our wedding back before Covid existed and before Covid, they were great to work with.  Kathy, who I believe is no longer there, was our direct contact.

Important note: their food is good and their prices are fair BUT their service and the way they treated us speaks volumes.  Don't let yourself be treated this horribly and please find another caterer (we ended up using Just Between Friends Catering and loved them).

We booked them, because of Covid, our date changed 3 times.  Our venue also changed due to gathering restrictions.  We selected a new venue and let them know.  All was good.  Months and months later, with 2 months to go until the wedding, another woman called to blame Kathy for an oversight (telling us that venue was okay.  In fact, they could not cater our wedding at the venue because there was not an adequate kitchen, but not to worry because they could "build" one and they'd share the cost of that- there was never any sharing of costs though).

They also revealed the tent rental price, and it was much higher than anticipated.  The "prefab kitchen they had to build on sight" plus the tents was $11,500 extra dollars, sprung on us last minute.

They also then let us know that their food prices went up and they'd be charging us the new price, even though we had a contract for the old price and were already paid in full.

I spoke a few times on the phone with Marilyn, the owner, and my mother did as well.  She was not accommodating at all and I remember being in tears multiple times because of their unwillingness to work with us in these Covid times.  They did not handle anything with compassion, and really did their customers wrong.  Yes, Covid was unfortunate for their business I'm sure, but they were not even willing to work a little bit with us.

Again, their food is good, but the way we were treated was really so unfortunate.  I hate to be this harsh, but they nearly ruined my entire wedding by stating they couldn't perform the service and they wouldn't be giving us a refund (again, we were paid in full and they were going to keep that money and not cater for us.  I've never heard of such a thing like this!)  We only got a refund because my mother fought hard for it. Covid was a very unfortunate time for businesses and brides, and they had a devastating impact on...

Had a very disappointing experience! Make sure if you book with them you review everything before the day of ! Booked with them at $21.95 a person to find out when we gave the tip they said we owed more and we didn’t understand why ? They said there prices went up it was $28.95 a person. That’s not what our paper said! Plus kids under 5 they charge same price as an adult! They ask for the full amount before the party so if people don’t show up , YOU WILL NOT GET YOUR MONEY back! Servers were not nice very straight faced the whole time , did not introduce themselves to me as the bride of my party so couldn’t even tell you there names. The servers didn’t ask once if I needed anything . My party was a buffet and 25 people with two servers no reason to not make us feel welcomed they deff were not busy! I am a waitress and do parties more then 40 people i go out of my way to make sure the hostess are happy! As well Ten days prior never went over prices over the phone they called for final head count and what we wanted for food. Contract was made when we first booked in the contract the price was not written per person price and the contract was originally written for 40 people… all I’m saying is if you book with them make sure everyone shows up and the prices are correct and didn’t go up so your...

Food was actually quite good. Service left a bit to be desired for. Pleasant, but very slow. The evening ending with a long wait for the check, only to be informed that they are currently only accepting CASH. They stated that we should have been informed, however we weren't told. This in and of its self was not an issue, however we did not bring cash. As we were communicating that to the waitress, a women who appeared to be the manager cut in and somewhat condescendingly told us we were told, that they call every reservation to tell them and put a "c" next to their names (because that somehow proves anything?) and that everyone else in the place has cash to pay for their dinner. She then told us that we could argue all night, but they only accept cash. We were not in any way arguing with her. In fact, we were trying to find the cash amongst ourselves as she continued to be disrespectful and belligerent. It was quite a humiliating experience. I would also add, this establishment does not follow the New Jersey guidelines for outdoor seating, with every outdoor table inadequately spaced. I guess in addition to not caring about their customers experience, they also don't care about...