Long John Silver's — Restaurant in Lafayette

Tried out Long John after many years of not going. I don’t normally give bad reviews, but this place deserves it. The staff is so disorganized and the place inside is in sad shape. I ordered 2 piece fish and slaw and that took 33 minutes to get. No ice in the soda machine, tiles falling off the ceiling above the soda and condiment area. There was only 1 couple there when I arrived so this was not due to being busy. Listening to the staff chatter while waiting provides plenty of insight. Manager/leader is just a worker and no one is leading. She ended up arguing with the older couple in front of me that simply said they were disappointed it took 25 minutes for their food. The manager not only argued with the customer stating they were told when they arrived it was a 25 minute wait. They were not and neither was I, but she not only argued with the older gentleman, she continued her rude comments about the man to her staff that I could easily hear from the dinning area. I was embarrassed for how he was treated. People were coming in from drive thru stating they were sitting out there waiting. The manger told them they were told as well, etc. However, they quickly got that person’s order which had to have been placed after those of us inside. The issue is they gave an $80 order to the wrong person in the drive through by mistake and it forced them to shove all orders back. I can accept that, but simply come out and tell everyone (all 3 of us) and apologize. Don’t argue with customers and basically call them liars because you think your staff told them something. Maybe give them a free cheese cake or something. You had 3 sets of customers and you pissed them all off over your reactions. The girl who had just showed up and was bringing out the food felt terrible and was very pleasant to the customer. She deserves a raise and everyone else working that shift needs to be retrained or recycled. It’s been 10 years since I had tried this place and now I remember why. In the end the food was not very good, Cole slaw tasted funny and I did not eat it and 1 of my 2 fish was not fully cooked. I ate 1 piece of fish and drank a soda after waiting over 35 minutes. Do better or...

Me and my parents went there to eat I was actually excited because I had not been there since I was a teenager! (We live out of town) To my excitement the place was just as I remembered. Great decor, same smell, honestly it hit all my senses hard... except for taste... :( The crew was awesome but clearly overworked and understaffed. We waited about 15 minutes at the register even though there was no line. Once we got seen we put in a decent sized order for three. It was about another 15-20 min wait to get called. Which was fine until we got the food back to the table. Our fish was way over cooked yet somehow cold. Our fries were already a disappointment because they got rid of their original fries for some very plain and unoriginal waffle fries... Which were so cold that it was like eating cardboard... But the win was that the hush puppies were so on point that I looked right past everything else because that was what I wanted most. So all In all if they get more staff I would try again because they were just so busy with the drive through and the online orders that it damaged the dine in experience... Not giving up yet will post again if I go again and it's...

My husband and I went through the drive thru, and ordered 2 of the sampler platers. After repeatedly telling the guy who took our orders number 13, he continually said number 12. When we got our food, it was all messed up, other than the sides. I got fires and 4 fish, no shrimp. My husband got 2 fish and 1 chicken. After he went in and talked to them, he found out that ours wasn't the only order they messed up. There was a guy in there getting his order fixed, and a door dasher who said that they said the order was done, and it literally just went into the fryer. Once they got our meals fixed, my fries were ice cold, and everything was super greasy. We still ate it, and couldn't finish it. Fast forward to today and I reheat it in my air fryer, not just to heat it up, but to cook out some of the grease. It was still super greasy, and if I didn't pull it out, it would have burnt. But fish or chicken shouldn't not drip grease after it's been served! I could understand if they were super busy, but they weren't. We will not be ordering through...