McDonald's — Restaurant in Laguna Niguel

There is definitely something wrong with this particular McDonald’s branch. I’ve been to McDonald’s locations across the U.S., Europe, the Middle East, and the Far East, and I’ve never had any issues. They were always known for their excellent customer service and kid-friendly atmosphere. However, I’ve now had problems at this location on two separate occasions.

The first time, two police officers happened to be in the restaurant ordering food at the same time. They witnessed how my family and I were mistreated by the manager, who discriminated against us.

The second incident happened today when they refused to give us our mobile order, claiming there was a two-order limit per car. My wife and I each had points to redeem, and we wanted to add fries to the order, but both the staff and the manager refused, telling us we had to drive back through the line—despite placing all our orders at the same time. There was only one car behind us, so it wasn’t as if the line was backed up. I even asked them to cancel the fries if it meant avoiding another wait.

When I got to the second window for the rest of my order, they told me they were out of chocolate milk. I asked if I could add another item, and a staff member said yes—until the manager stepped in and told her no. She then told me she couldn’t take my order because she was instructed not to.

The manager’s behavior was unprofessional and showed terrible customer service. My kids love McDonald’s, and we order from them regularly, but after witnessing this, they told me they don’t want to eat there anymore. We’ll likely start ordering from other restaurants or a different McDonald’s location. It’s disappointing to see how much their service has declined—McDonald’s used to be a place that would go above and beyond for customers, even replacing food if someone accidentally spilled it. Now, it feels like they don’t...

Well,I'll say this ,I w I'll never go back to that mcdonalds in this life time.let me explain how I was treated there last night.well it's my lunch hour from work .I work the swing shift so it's 600pm I drive up to there drive threw it takes around 15 minutes waiting in line for me to place my order keep in mind that I only have a hour of lunch time and my order was not much a 20 piece nuggets and two spicy chickens oh yeah and two fries well I pull up to get my order and the lady that is in the window asked me if I can pull In to the number one stall while the morningy make me food.well not thinking of anything I noticed that that the five cars be hi ide me had all received there food but not I .and there was a car that parked next to me after I did well 20 minutes later I see my food coming out side.but it went to the car that was next to me .keep in mind 35 minutes have gone by and still no food finally they come to my car and tell me that only half my order is ready well now I'm very up set .I have 15 minutes left for lunch and I was in line before all those other cars were.well it's to late for lunch now.i ask for my money back finally she said yes and gave me my money back.but it was three dollars short now I have five minutes to be back to work before I'm late .she takes her sweet time getting the rest of the money and she never said she was sorry .not even one time.they forgot to make my oreder and didn't care who's it was and I'm pretty sure that this has. Happened to o other costumers.if so tell me about it so we can get together...

I went to the McDonald’s on Union Avenue in Tacoma, along with my son and daughter-in-law. There were two pick up windows and the guy who took my credit card did not tell us which window to get our food from. We waited 20 minutes while at least 10 other people got their orders. Finally, an employee asked what we ordered, but then said that that he knew. When we try to complain about the poor service, he said that the food was being cooked to order. A second employee then came out and told us that the first employee had given our order to someone else, so he lied. He also had a attitude. The second employee apologized and we asked to speak to the manager. She also had an attitude and later accused us of making racial comments to her and the first employee, both of whom were African-American. This was emphatically, not true, so both of them lied about that as well. When my son called a general number to complain about the service, the guy on the phone accused him of making racially charged statements, even though he only had access to video, not any audio recording. At no time did we make any racial comments or curse words. We only went to McDonald’s in the first place because we got into town from the airport at 1 o’clock and McDonald’s was the only restaurant open. These people...