Starbucks — Restaurant in Laguna Niguel

I wasn’t going to write a review because this Starbucks has some great people working but there is one or two that has been not only rude also very bossy and an attitude every time…one of them is Bella….every time I walk in to this location and I do almost every day this girl has giving me an attitude and has rolled her eyes at me but I ignored it because there is other that work there that are very nice and professional….a couple months back I ordered and Bella prepared my order was very rude I asked for a carrier for my 3 drinks she rudely said that they don’t give carrier or bags out if it’s under 4 drinks🤔she was very bossy and rude I answered ok never mind I was super confused because I have been always getting a carrier and bag especially since I make big orders on a daily…this has been stuck in my head how bad I was treated by her and knowing I go to this location every day and leave at least $15-$35…next couple days I spoke to the supervisor didn’t know Bella’s name by then only remembered her having dark brown hair and that she was a little shorter couldn’t even remember her face just knew that there is two girls young with brown shoulder long hair one of them by the way super sweet so I told the supervisor that I wasn’t sure which one of them it was he said he would talk to her which he then said it’s probably Bella he also smirked about her behavior which I indicated that this probably wasn’t even her first time doing to a customer…but he then never followed up with me…after that it has been even worse she gives me an attitude rolls her eyes at me ect until a couple days ago where I finally had enough I walked in she rolled her eyes at me she was supposed to take my order after seeing me she again rolled her eyes at me then left in the back with a mean face and tried calling someone else to take my order super unprofessional and rude…I asked for the manager who I have been known since 4 years from his previous shop..I told him that I don’t expect an apology but she could at least be professional after her treating me very rudely and unprofessional...his answer to this was since the last incident she feels very uncomfortable🤔I said what incident he said it seemed like you purposely mixed the two girls up because they are both Hispanic🧐🤨I was shocked not only that I was being blamed by her unprofessional terrible customer service that wasn’t even mentioned now he tried to give all excuses why she had been rude and unprofessional he then said that she had anxiety and that she has been feeling uncomfortable since then 😒🤨he also said he will let her know to work on her face expression??like what???..I’m done not going to this location anymore I have been nothing but nice to everyone and this is his unprofessional responds to me and no apology ??? Not only am I half Latina I also suffer from anxiety and ptsd this has never happened to me..I worked in this industry too and customer service and customer satisfaction was extremely important to me..never ever have I been treated like this before..Maddie that works at Starbucks was the only one that showed empathy and apologized for what has happened which it isn’t even her fault but shows how sweet and professional she is but the manager Mohammad didn’t even apologized or offered my money back all he did was trying to blame me for Bella’s unprofessional rude behavior…was the last time I went there this location lost a big customer..but I’m sure they won’t care anyways…this is how you get treated for buying on a daily at...

This is the worst Starbucks. There is a drive through line, but even with a 5-6 car buffer your order is still not ready when you get to the window. I just want coffee but have wait behind cars ordering special drinks and food. That take so long to make, you are stuck! I was in line for 35 minutes, just to get a coffee. I can run this place better than the current manager. Just needs to be set up correctly. But til then, go to somewhere else.

I received a reply on my post above. It said to contact Starbuck's to let them know of my experience. I followed their link, it just went to the home page, no place to continue the conversation from the review. Starbuck's does NOT want to talk or deal with customers, it is obvious! $3 for a cup of coffee and they still can't run the place right. I accualy called customer service and after holding for 10-15 minutes, the agent hung up because I questioned the information he said he needed before I could get help. He wanted the phone number of the store from me, I didn't have it. I did give him store location with street and zip code. Not good enough, he hung up without notice. When "you" go to Starbuck's (any location) does it look like they are in control or are so disorganized it takes two to three times longer to get service than at other...

Sunday- 09/09/18 Went to purchase Cold Nitro Brew - two , one paid with gift card and one paid with my account. The man serving me charged me for both on my account, then took the card and scanned my phone again, then did something else and scanned my phone again. I said” you realize that you have scanned my phone 3 times and still took the gift card.” He snapped at me that he was” returning the sale and rescanning and I should just wait.” Prior to that exchange there had been no explanation or discussion, he just seemed aggravated. I told him I did not think it was appropriate to snap at me and I asked to see a supervisor. I explained what had occurred. She said” he is a good employee and was probably feeling stressed and “maybe” she would speak to him but she was sorry and to have a good day. I am appalled at your staff and the way I was treated. It goes without saying that a customer should not be snapped at when it looks like they are being charged over and over. We are allowed to inquire as to what is going on. Poor training. Do not go to...