Tijuana Flats — Restaurant in Lake Mary

Update 1/30/25: Gave it another chance and it was the worst yet. It seems that someone called out, so they were backed up. That would be totally understandable, however myself and a group of others proceeded to wait for nearly 20 minutes standing at takeout with zero acknowledgement from anyone. I was standing right at the takeout counter and several employees could see me, yet chose to ignore me. No one came to ask my name or say there would be a wait until nearly 20 mins of me standing there. In customer service, you need to greet your customers no matter how busy, and just say I'm sorry, we're backed up and it'll be a 15 minute wait. Not pretend you can't see people. Just skip this and go to the Sanford location instead. End update. My experience tonight was completely unacceptable. Placed an online order for curbside, and waited outside for 20 minutes. I got worried, so my bf called them and they said they never got our order, even though we were charged and rc'vd a confirmation. The manager said they'd remake our order. All in all, it was an hour and 15 minutes from the point our order was placed to the time we rc'vd it. It took up most of our night waiting outside. Despite their mistake, no refunds or anything were offered to offset our time. But fine, I was just happy to receive my food. But when they finally gave it to us and we drove a few short minutes home, it was obvious they didn't even try. Our food was stone cold and they probably gave us like 5 chips each, and we didn't receive our hot sauce. How was it stone cold if they supposedly just freshly made it for us? I'm really upset and just want a refund. I should have just gone...

So I am a big fan of Tijuana flats but this location was the upmost disgusting on 4/5/24. Upon walking into the restaurant I saw numerous tables dirty ( food on floor, food on table, cups) on numerous tables and it WAS NOT BUSY AT ALL!!!!!!!!!!!!!!!!!!!!!!!! So no reason for those workers not to keep those tables clean and presentable for customers walking in. Ordered food and I saw there and watched them put our food on a cart and it just sat there for a good 10 min until I got fed up and told my husband to go get our food off the cart. The food was out in the open where anyone can just walk by and contaminate it. We get our food of course it was cold but didn’t want to send it back because the way the placed looked I can only imagine what they would do if it was sent back. Got my garlic shrimp bowls and requested certain things not to be on there due to allergies and guess what, they put the dam food on it and had to send it back unfortunately. People that placed online orders I watched them wait no less than 20 min for their food. Again , not busy just young kids on their phone and a manager ( assuming it was the red headed short stocky chick that was on her phone all the time) never again and considering calling City Codes to inspect them because very poor food handling and poor customer service!!! Ooooo and wait they didn’t even cheese sauce made. Isn’t that something that should be ready all the time as it is something given the majority...

I use Google a lot to determine if I want to go to a certain place or not. If I had read all the reviews on this location in Lake Mary, it might have made me doubt whether it was good. However, I am so glad I went for the Sunday special 2 for $20. I have only positive things to say about my experience. I was so glad to find out we have Tijuana Flats right down the street from our house. The restaurant was very clean as I watched the GM Charlie continue to clean it the whole time we were there. The staff was exceptionally nice and very accommodating. Our food was very good. My husband had the burrito, and I had the blackened chicken bowl, and they were more than enough and tasted very good.. we also had the queso and chips for the appetizer. I really do like the queso. I actually asked for salsa but was given the queso. When I mentioned it, they brought the salsa too. One thing I really like about Tijuana flats are the chips they did not disappoint their crunchy and not too salty. Zoe waited on us at the counter she was very sweet and patient. Spoke to Charlie the GM, and he was very accommodating and had us also try the dessert, which was really good. And other staff that brought the food and we're just there if you needed them we're all very nice. We will definitely visit this Tijuana...