Lake Stevens Brewing Company — Restaurant in Lake Stevens

This review is for poor customer service.

We are all about supporting our local businesses and have been coming to this brewery for almost 4 years, not to mention bringing new customers through our friends and family. But changes are happening and not for the better. What used to be a family friendly establishment is now no more e.g. discrimination against kids, discrimination against non-alcoholic drinkers, disrespecting customers

Today’s incident involved my group of 10 people, 7 adults with 3 children. Right when my husband was going to purchase beers, Justin the bartender made a comment about the number of chairs we had as we were waiting for the rest of our party. He wanted to make sure there were enough to accommodate other customers apparently that would increase beer sales to pay the trivia host. The second time he went up to purchase beer, he harassed him again threatening that our kids would have to give up their chairs if it got busier. I want to be transparent and say our friend party had purchased a root beer by this time already. Our party had full intentions of purchasing more beers and ciders including myself but didn’t get a chance to as we were playing trivia and waiting for a break. However, when my husband came back to let us know that he was harassed, our party felt bullied and it left a sour taste in our mouths so decided not to purchase anything based on mistreatment. We did support the local food truck, like we always did though. The story doesn’t end here. I went back to close out and the first thing he does was harass me this time reiterating the need for our group to make purchases and accused our water bottles were drinks. This is unacceptable when he already told my husband twice about it. When I started to make my case about other groups sitting around us that had the same amount of beers ordered that we did, he cut me off to tell me not to come again.

I’m hoping what Justin told me is not true about the owner enforcing these new changes because they will lose business real quick. If the business is having problems, this is not the answer. If you are struggling to make a profit on trivia night, do it by implementing a minimum drink policy vs. harassment and...

After 4 year of supporting the local brewery through trivia night, running club, new karaoke night and bringing new neighbors, friends and out of town family, we had the strangest and most disappointing experience tonight here.

To simplify we were told we don't drink enough beer and we take up too much to much room.

Let me explain- After setting up our spot for the weekly trivia night I was excited to go check out the new brews. Right when I walk up I was asked how many or in our party I said "10, 7 adults 3 kids, we're here to play trivia" (like most Thursdays). I was then told by staff "that's a big group that'll probably only buy a few beers, it cost money to have trivia night and pay the host" I was confused due to our group always buying 1 to 2 drinks and support the local food truck.

When I came up to order more beer I was again expressed by staff that if they get busier my kids will have to give up there chairs for ppl that want to buy beer.

Very Confused again and saddened by the costumers service. This made us pin pointed for having our family there. And killed our family friend’s vibe. We finished up trivia quietly and left. At least we wanted to anyways.

As I had to leave to take my kids to youth sports, my wife closed out our tab. When she was closing out our bill she was again strongly expressed the group didn't buy enough beer, and it extremely upset her, since I was already told twice. (Her experience in a review below)

Unfortunately we left very upset with a unrepairable vibe of this place. Sad to say we won't be back.

Makes me sad after fighting for this local place against friends and other local brewers that had...

You find yourself on Main Street, the lake winking in the distance, and decide to stop for a pint. It’s the sort of place you drift into on a Saturday afternoon when the sky is bright but your mind needs something to match its calm.

The beers? They are fine. They do not write poetry on your tongue or demand you write home about them, but they are cold, they are present, and they do the job. The IPA, the lager, the stout—they arrive exactly as they should, no better and certainly no worse.

The hospitality? Also fine. Smiles that don’t quite reach the eyes, service that appears when it needs to but doesn’t linger, like a chapter you read quickly because you’re trying to get to the good part.

And yet, there is something quietly redeeming about the patio. The breeze from the lake drifts across your table as you sip your average pint, and the hum of conversation mixes with the clink of glasses in a way that makes you sigh and let the day unfold.

Lake Stevens Brewing Company will not change your life, but it will give you a seat in the sun, a glass in your hand, and a reason to pause if you’re passing through. And sometimes,...