Dunkin' — Restaurant in Lake Township

I've been coming to this DD since it opened in this new location. So I've had enough time to experience the service and give a thorough review. The good: the coffee has tasted consistently good every time I order; the staff is nice, orders are usually correct & completed quickly; the location is very close to my home. The bad: the parking lot is small, getting in & out of drive thru is challenging bc the space is narrow & Cicero Ave is always so busy. The staff are very young & need more training on details of customer service. They are nice, but do not greet customers or say 'Have a nice day.' The cashiers often don't give customers their receipts. Staff don't call out order # when drinks are ready. Staff never asks if customer wants whipped cream with their latte. Don't assume we don't, always ask. Those little things make a big difference! Staff sometimes using their cell phones. Staff seems to prioritize drive thru orders over walk in orders. I've seen staff take several drive thru orders & make those drinks, before making my walk in drink even if I was there 1st. That is NOT ok! Just because a customer walks in does not mean they are not in as much of a hurry as the person in their car. I once ordered hashbrowns & asked if there was ketchup in the bag, the girl said yes. Looked in the bag after I left and no ketchup! There is no need to lie! There are often FLIES on the donuts! Staff do not seem to care. I pointed it out once, and the employee simply swatted the fly away, did not throw away the donut until I encouraged her to do so. They need to put a door on the donut case to keep insects out. Overall, this place has potential to be very good if there is a good manager willing to take time to train employees and employees are open to...

I went and placed my order at the drive thru one of my item was a bacon egg and cheese croissant WITHOUT CHEESE…. I get home and the sandwiches is not what I ordered ( picture ) i called and spoke to a girl who i informed of this error she told me i was able to pick up a brand new sandwich however i told her i was unable right away because i had to go i to work if later on that day was ok. She responded with yes “ILL LEAVE A NOTE WITH YOUR NAME ON IT FOR THEN TO MAKE IT WHEN YOU COME BACK “. I went back later that night and told them of the situation and was told they had no note or knew anything of it , yesenia was very polite about telling me this information, at this point its not about the 5$ the sandwich cost. Its about the time wasted with employees who dont take responsibility of their mistakes. Def not coming here again and this is “supposed to be the best dunkin for...

I'm angry at Dunkin' Donuts.. at 7:05 pm in the B terminal I was at their kiosk. There one solitary employee to work the sales a counter AND make the coffee. The line is never ending and long... the girl was HUSTLING and smiling. She had an AWESOME attitude and I felt very bad for her. SHAME on you Dunkin' for allowing this it is unnecessary and abusive. To top it all off when I paid for my donuts there was no method for giving her any kind of a tip, I was tipping other people at the airport so it must be you and not them. The only reason why I give one star for atmosphere because I wanted to get your attention I don't wanna harm the young lady working behind the counter. She did a great job she was hustling and smiling the whole time. Shame... are your supervisors managers so lazy they can't come in and help...