In-On Thai — Restaurant in Lake View Township

DO NOT DINE-IN: The food I ordered was good, but didn't outweigh how poorly I have been treated on MORE than occasion.

The first time I went, I went right when they opened. A friend and I were the only ones in the restaurant and we weren't welcomed or spoken to politely. The woman in the front made us feel like we were bothering her with every little thing.

A different friend and I went tonight, and sat around 7:15 PM. Same thing -- no hello, welcome, or anything of that nature. There were several other tables who were either eating or finishing up their meal. She kept hovering around our table until we were ready to order which was very uncomfortable and made me feel like I had to decide quickly.

The crab rangoon was delicious, probably one of the best I've ever had. There was no acknowledgment of when we said thank you.

When the food came, there was only one other table still in the restaurant and they were finishing up. By the time we were about 10 minutes into our meal, not even half way finished with our food, she brings up the check. Doesn't say a word, just puts it on the table and leaves.

I was shocked because I saw that both on Google reviews and their website listed that they were open until 9:30 PM. By this point it is 8:00PM and we are the only people in the restaurant She comes back for the check but we haven't paid yet and she is visibly annoyed. I asked what time they close, to which she says "8:30." I said that online said says they close at 9:30, and she responds with, "well we are a family owned business so when it gets slower we close early because we want to go home." Thats all fine and good -- but when there are paying customers still in your restaurant, and pick-up orders still coming through, that is wildly unprofessional. Mind you, cooks from the kitchen kept coming out to look at us.

We continue eating for a few more minutes until she starts stacking the chairs on the tables, which is when we decide to leave. As we are packing our HALF-EATEN PLATES, a party of four rings the bell to be let in (yes, there is a buzzer to be let into the establishment.) She LET THEM IN, SAT THEM, TOOK THEIR ORDER, right after making us leave.

I highly suggest you DO NOT DINE-IN, what a...

The cashier lady refused to give my refund back. I never opened or touched food after waiting my 15 minutes to receive food after ordering to go. I decided to eat in. She was unprofessional and confontational with her voice tone asking, "why i want a refund?" after she told me to move to a new table because some more customers would be coming in to dine later. I started to move to a new table trying to understand; however, the hostile way she asked and failed to assist me after i had gotten comfortably seated at the new table was absurd. I felt disrespected after giving my money to the establishment. There were 8 or more tables in which customers could have sat at whenever they arrived. There is no rsvp from my taking either. There was only one other table holding a customer other than the one I was sitting in. I asked her very calmly for a refund. She never offered to assist me with my belongings to move to a new table . She walked off and went to involve another male customer in mine asking for a refund. She made a complete scene as she pointed and began speaking in her native language loudly. The customer had nothing to do with paying for my order;therfore, he should have not been involved. I questioned if i should call the police just to get a refund back that i politely asked for. I never raised my voice or was rude to her not one time. I remained cool and calm. She made me feel completely devalued, unsafe, and unappreciated as as customer. The guy that was the cook or manager came to front and gave my money back to my card. Terrible...

In-On Thai is truly the hidden gem of Chicago's Thai food scene. This family-run establishment offers the most authentic Bangkok-style cuisine I've experienced outside of Thailand. The husband-and-wife team who run the place are incredibly warm and attentive, often stopping by tables to chat and make recommendations.

Their Panang curry is legendary and their green curry might be the best in the city. The pad see ew has perfect wok hei flavor, and their crispy fish with jungle salad is a unique must-try. Don't skip crab wontons and papaya salad as starters - they're exceptional. Everything is made from scratch, and you can taste the freshness and care in every dish.

The restaurant itself is small and cozy with a cute ambiance. It's BYOB (conveniently, there's a liquor store next door), and the prices are very reasonable for the quality. The food comes out surprisingly fast, and portions are generous.

What sets In-On Thai apart is not just the food but the consistency - I've never had a disappointing meal here. Whether dining in or taking out, the quality remains top-notch. Just remember to buzz in when you arrive!

-Try the dishes at Thai spicy level if you're brave -Don't miss their homemade peanut sauce -Parking available, but watch out for pigeons under the L tracks!

Without a doubt, this is some of the best Thai food in Chicago. Five stars...