Mi Nueva Tierra Cantina/Cocina — Restaurant in Lake View Township

Living in the neighborhood, we were really excited for our first visit and purposely stopped in during their happy hour. The happy hour drinks are advertised as $9 margaritas, $8 mojitos, and $5 Mexican draft beers. We were charged $24 a margarita and regular price for the other drinks. Apparently we were billed for grande mezcal margaritas when we repeatedly asked for the happy hour special. None of us asked for grande or requested mezcal, nor do we care for it. With this being our first time in, we didn’t know that the drinks we were served weren’t the happy hour option until looking closely at the bill. I contacted the restaurant and they fixed our draft beer charges but said they couldn’t get ahold of our server to find out why we were over charged $15 per each margarita. I followed up and never heard anything else. They have a cute patio and the food was great, but we were wildly overcharged.

9/19 Update: The business responded and said they can’t charge $9 for mezcal margaritas. The issue is that we never ordered mezcal, only the basic, happy hour margaritas, and our other basic happy hour drinks were charged incorrectly as well. The margaritas tasted like margaritas, we had no idea they served us...

WHAT A HASSLE - NEVER COMING BACK.

At first the waitress tried to refuse the order for the lunch burrito that appeared on their scan menu, saying the cook claimed it was only available on weekends. The waitress went to the cook after I raised the issue and told me he would make the burrito. The waitress asked me to pay; the total seemed high, so I asked asked to see the bill, she said she would print it after I paid - a most unusual practice. I paid and found an upcharge for the fruit, which the waitress claimed they always did. I went back to the menu and showed her where the fruit on the menu was 'included.' She handed me a receipt and claimed I would get a two dollar credit, but the receipt was confusing. I will have to look at my credit card bill.

I thought the food, while not exceptional, was...

We just went here to try to celebrate a birthday and left almost immediately!

The manager, Adriana, seemed bothered to give us an additional chair for our party of 9. Then, gave us one tiny bowl of tortilla chips (approx. 10 chips lol) per 4-5 people. She had an attitude and refused to give us any more cheap tortilla even though we had a large group. Very poor customer service.

We asked for the manager and were sadly told, she was the manager! She had an attitude and was rude! The place was almost empty anyway but we noticed her smiling at the other table of non-Black patrons. We refused to spend our $ there and paid for our drinks and left. Now, we are happily headed to Carnivale! It’s great food and service, unlike this...