Azteca D'oro Mexican Restaurant Lakeland — Restaurant in Lakeland

This being told by Tom’s wife:

Went to meet up with family at the Winter Haven location. Waitress brought our drinks just as granddaughter’s arrived. Waitress asked my son and I to help her pass the drinks so she didn’t spill them. Suddenly ice cold beer went all down my back and I screamed like any normal person would. I was soaked through my undergarments.

Got to the restroom to clean up. No paper towels but instead was a small hand dryer which only stayed on for about 5 seconds at a time. A family member brought in a roll of paper towels someone from the kitchen gave her but they didn’t help.

Got back to our table and saw paper towels on the floor where my chair had been. Tom had gotten spillage on his shorts and shirt but not as bad as me. I moved to another spot at our table for the rest of the meal. Needless to say, I lost my appetite and didn’t order anything. Tom ordered his meal.

During the rest of our time there, no wait staff or management came to check on me.

My husband got the check (more than $30) and paid over $35 including tip. (He does not like confrontation and did not say anything.)

I believe the waitress should have apologized along with the manager and at least comped the meal. But no apology, no manager, NOTHING!!!!

I phoned Azteca this when they opened today and asked for a manager but was told there was no one in charge there until about 12:30. What a piss poor way of doing business. Needless to say, we will NEVER go to an Azteca...

My friends and family are a frequent patron of Azteca. The food and service is always good. Today however, January 28. 2023, 4 of us went to the Azteca on Harden Blvd in Lakeland where we usually go. At the front left side there was a party of maybe 20 having a birthday party. Laughter and fun is okay but never have I had to be in a restaurant and be blasted by horribly loud, obnoxious laughter, shouting, and disturbing!!! We were 4 rows away and couldn't ever converse at our table. My check alone was over 55 dollars as I also had queso and guacamole with my entrée. The others also spent about the same. I couldn't eat my stomach was so upset over the din. The manager came to our table and several other tables to apologize to us and said there was nothing he could do. So we were subjected to the most horrible dining experience I have ever had in 67 years. Leaving the restaurant there was groups of people standing out front discussing their horrible experience. The drunker they got, the worse they were. I see no reason why a manager could not step to their table and let them know other patrons were asking for them to lower the noise. Actually 2 parties came in and got up and left without ordering. I and my family will definitely find a different place to dine from now on. It will not happen to me again. So absolutely disappointing to know it could not be handled. It's a restaurant not a sleazy...

My wife and I and some friends came out tonight to celebrate Valentine’s Day. We expected the restaurant to be packed but there were plenty of empty and available tables. This gave us the impression that the service would be amazing and spot on. Unfortunately it was quite the opposite. Our server was rushing us through our evening before we could even order food. She took out menus before I could even place my dinner order in. Throughout the night she did not really check in on us, I basically had to call out for her just to get a drink refill. My wife was not done with her food and she came to ask if my wife was still eating to which my wife replied yes, she then proceeded to ask if my wife needed a box to which my wife said no she was still eating. Without hesitating the service took her plates. This was HIGHLY unacceptable and disrespectful. Once we had paid I needed to take one of my babies to the restroom to change his diaper. While I was in the process of that the server came back to our table asking if one of our friends was done with her margarita to which she said no. Within 5 minutes she returned once again to ask if she was done. This was a horrible experience and I’ve always liked this restaurant but I will not be returning to this location or recommending it at all....