Twin Peaks — Restaurant in Lakeland

This was the first time at Twin Peaks and I was extremely disappointed. Let me note that the restaurant was not busy. Under less than half capacity on a Sunday evening. We were a party of six and were sat as soon as we arrived. At this point the experience was going great. After 25 min our appointed server came to our table and asked for our drink order. My wife asked what was in a seasonal St Patrick drink and the servers reply was I don’t know. Taken slightly taken aback, my wife replied well that has to do with if I order it. She said I dont know and redirected my wife to another drink on the menu and said that one is green too. Another guest at our table asked if it was always that long before drink orders were taken to the reply if I was busy. Again the restaurant was not even to half capacity. More like quarter capacity. At this point the assigned server left the table and shortly another server returned. She stated that the other server was at the end of her shift. This was a beaten lie because we continued to watch the server taking new customers after this. She was present in the restaurant after we left. We placed our drink order and added two appetizers at the same time. One hour and ten minutes after arrival we received our drink orders and were told apps were on the way. Fifteen minutes later apps arrived. The cheese on the nachos were coagulated and the meat was cold. I have to be totally honest the meat was chicken on the nachos and looked grayish more like pork. However shredded pork was not an option for nachos so we had to assume it was chicken. The meat was smoked so not sure if it was in fact chicken. We proceeded to eat the nachos and sampler plate. The strips were also cold along with everything on the plate. The cheese bites did not even string. The only experience at this point in the meal that was good was the 29° beer. And I do mean the beer was awesome. Prob the best draft beer I’ve had at any establishment. After trying to eat the food served I went to the hostess and asked for the manager. The manager did arrive to our table quickly was very professional about her handling of this issue and apologetic without persuasion. She completely remade the orders and the new food arrived as to be expected time. The food was good and the beer was the best after this point. While the manager was present we asked for extra sour cream and salsa. The current server said coming right up. At the concluding of our meal the manager visited the table to see if the correction was satisfactory. At the same time the server approached with the bill. The guest with us that ordered the sour cream asked if she was going to receive the condiment and the servers reply in front of the manager was I added it to the bill but I forgot. We had to wake I front of the manager that the cost (minimal but for purpose) be deducted from the bill to which we received a response of I’ll be back with a huge 20 year old immature sigh. If we try Twin Peaks again, it will not be the Lakeland location. The manager and the beer were the only cogs in the machine that functioned as they should from a customer service stand point. For that we were totally satisfied. The wait staff left a lot to be learned by them. Everyone starts somewhere. Hopefully the two staff members we dealt with will improve as time goes on.

I must say before we arrived to try this establishment we had heard rumors that during the interview portion of hiring these staff members that they each had to go through a “photo shoot” in their uniform and then those photos were sent to corporate office to be “judged” by some person at a desk that made the decision of that server would be fired based solely on looks. This already had a bad taste in our system but our visiting Canadian friends insisted we give the establishment a try. We were all for it and open to try the food and atmosphere out. We were all in a good mood and had spent the day at the our pool so we’re hungry and happy when we arrived. This is only a factual review of events as they...

If you want to go look at a variety of pretty young women dressed in a somewhat revealing fashion ( very short shorts and cropped revealing tops) ok. If you want to go somewhere for good food and service, this is not the place. We went mid-week, about 5 pm, and there were customers there, but wasnt overly busy. After being seated, it was easily 10 min or more before a waitress came to our table. We oordered drinks and the waitress (Bri) asked if we wanted to order an appetizer, because "that way you'll have something to eat while you wait for food" hmmmm - not the best way to encourage a new customer! After 10 min we still had no drinks.... in fact one of the hostesses actually got us our drinks, and was overall more attentive than our waitress (hostess even stopped by several times to see if we needed anything)! Got mini tacos appetizer. While small, they did have good flavor. We asked our waitress for more tea - another delay before we got it- again from the hostess.... she was fantastic, and clearly cared about customers. We saw a lot of plates just sitting outside the kitchen window and waiting to be delivered so i cant say i was surprised our food arrived on the colder side. I ordered a burger and sweet potato fries (ordered because the waitress assured me that they were hand-made, not pre-made/frozen; sadly that wasnt the case) - my burger was still somewhat warm, but the fries were cold. My husband had the pot roast - while his wasnt cold, probably due to the gravy, it wasnt what one would expect temperature-wise. When our waitress made one of her rare appearances, I told her that my fries were cold, and asked if i could get some that were hot. About 8 min later she came back to say she checked with the manager and they would make a new order. I also mentioned that the bacon that i had ordered to be on my burger was not on it, so asked that it be removed from my bill. I had finished my burger, my husband had finished his dinner, and we had been sitting waiting for a while more than 15 min, before the replacement fries arrived. She also advised that the manager had removed the additional charge for the missing bacon. She said the manager might stop by to check in, but that didnt happen...Yes, these fries were hot, but they were significantly overdone(visibly very dark in color, fairly hard, and the one that i tried just tasted very burnt). Nor sure if they were just overcooked, or if it was a case of them sitting too long and then being re-cooked to heat up (which clearly didnt work). Either way they were not good. Sat there for at least another 10 min (maybe more) before the waitress appeared again - seemed surprised and actually irritated that the 2nd batch of fries was clearly untouched. She asked what the problem was and i told her they were very overcooked and asked if we could speak with the manager. She seemed bothered by the request, but said she'd get one... Waited at least another 10 min before a manager stopped by, and she also seemed bothered that we requested to speak with her. Explained the several issues with the food/fries, as well as service, and that we got more attention/service from the hostess, and while she listened, she didnt seem to have much interest in addressing our concerns. In fact, when my husband asked if she would eat fries that came out clearly overdone like that, her response was that she doesnt eat sweet potato fries, so she wouldnt. Again, got a clear feeling from both of them that we were bothering them. After the manager left our table (interestingly enough she was called to the table behind us, who had the same waitress, a few min later for issues with their experience), the waitress dropped off our bill, speaking as little as possible to us before we left. No addressing our concerns or anything. Yes, things can happen, but there was no appropriate addressing of the issues either by the waitress or the manager. This speaks louder than anything to me. We will not be returning.

UPDATE: Sent email but no response 6/21...

Just visited the newly opened Twin Peaks in Lakeland. I was greeted with warmth by a great hostess staff taken to my table. Greeted by an very friendly young lady named Cloe. She was polite, bubbly, and very professional. There was definitely no lack of attentionBurger checked on me quite frequently. Food was amazing. I Highly recommend. Will be back Captain America

2nd visit 28 Sept.2024 I was greeted by the warm and friendly hostess staff once again and taken to my table where I was greeted by my server Tasia she was funny, energetic, but most importantly professional. No long delays on any of my food. Checked up on me more than is required always coming back with a great smile and humor. She even dubbed us as buffalo besties. She earned her tip . Popeye

3rd visit 5 October 2024 Was greeted by same friendly staff at the hostess station . Today my server was Alahna( hope I spelled that right) very friendly. I had the crispy beef tacos as an appetizer and the chipotle chicken with garlic mashed potatoes and broccoli both were very tasty The Crow

4th visit 19 Oct. '24 Well todays visit started off with a different look to some of the servers.While some wore the traditional , plaid button up shirts and denim shorts, others wore a crop top plaid jersey and black shorts. Service and food were great again , I was taken care of by a young lady named Keezy, she was polite, and very professional. I had the SpicyThai ribs as an appetizer and the spicy meatball sandwich Casper the Ghost

5th visit 26 October 2024 Greeted by the warm and friendly hostess staff as always I was led to my table and awaited my TPG(TwinPeaksGirl) who turned out to be a young lady named Angel, she took my order which happened to be the pinapple habenero wings which were good but didn't actually live up to the 4 flame rating on the menu but still tasty. My entrée was the jalapeno popper flat bread which was very good and actually hotter than the wings. Food and service was on point again. The Savage Bear

6th visit 9 November 2024 On this visit to the most scenic restaurant in town I was greeted by the hostess staff and was told there was a 30 minute wait for a table (actually only had to wait 20 minutes) was texted by hostess and led to my table then greeted by my TPG Paige. She was friendly and had a great smile . Today I ordered the Spicy Thai ribs again and the Billionaire Bacon Burger.Some how the burger arrived before my ribs , but the mistake was noticed right away and corrected BBB y management with a card for free appetizer om my next visit. This place continues to exceed in all areas. Have not had a bad visit yet The Fallen Angel 30 Nov. 2024 7th visit to the Peaks was as great as all the rest, greeted by smiling faces of the hostess staff and led to table where I was greeted by Sophia my TPG warm smile and cheerful attitude. Redeemed my free mozzarella bite coupon to start , these are much different than most ,instead of mozzarella stix these are panko breaded cubes deep fried to perfection. Served wirh marinara and ranch . Entree I went back to the Texas style cheesesteak. Yummy. Sweet tea to drink . Sophia was a great server as she checked back on me quite often .

Jareth the Goblin King

7 Dec.2024 8th visit Well surprise surprise, treated myself to the Peaks again. Greeted by a few new faces of the hostess staff but friendly as always. Angel , who I have had as a TPG before was my server. Today I started off with fried pickles then a half slab of sweet and smoky ribs with their adult mac and cheese which is soooooo good and cole slaw. Ribs were among some of the best I have had .Sweet tea too wash it all down. Another great visit. _The Punisher

Great visit, great service from Josefina. Jack Skellington

17 March 2025 Had another great day at the Peaks, good food , excellent service from Destiny. She kept up with my tea glass , I drink fast.A little small talk about a special tattoo. Hope you get the opportunity to throw out that first pitch . Embrace the Madness

21May 2025 Great service from...