Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Lakeland

Extremely disappointed with Zaxby's and I hope that the behavior at this location (franchise) does not represent Zaxby's as a whole. I'm hoping that this message will reach the owners so they can know what is going on at their store. I can only briefly describe what has been happening, and if the owners do see this I sure hope that they reach out to me. They will know exactly who this is and the way to reach me as managers know what they have done at this store. My son, a 24-year-old young man who has Asperger's which is on the autism spectrum, recently was bullied out of working at this location. He had worked at the store for 8 months before recently being pushed out. I met with the managers, Adam and Lee, to advocate for him as they were trying to take advantage by scheduling him as the only person doing the truck multiple days a week. They never offer breaks, Even on 8 to 12 hour days because they know that he will not give any pushback. Once I advocated and ensured that he was being treated fairly, it seemed that they were on a mission to get rid of him. It finally came to a head last week. He called out for one day and this location told him that he could not come back for 5 days without a doctor's note and must cover those shifts for the entire 5 days. He was simply not feeling well for one day and could not afford to go to the urgent care just for not feeling well for the day. Also, I've never heard of this policy, management refused to offer documentation that this exists, and it makes no sense at all. While trying to speak with management about this, the HR manager, Adam, just screamed at my son and myself over the phone and then hung up on us when we asked what we could do to secure his job. My son never was late, and this had only been the second time in 8 months that he had been out. He had advised them of him being out both times with plenty of time for them to cover the shift, but after they received pushback from us about them bullying him and taking advantage of him, they were doing anything they could just to get him out. The store is run by managers who are sleeping with their subordinates and only hiring young people that will bend to their will. It is in my opinion, and my son told me that he agrees, that they like to bully and discriminate and take advantage of people whom they see as vulnerable or weaker than them. I am disgusted at this place, and I hope that anyone considering dining at this establishment, consider other options that are nearby and much much better. Their food isn't great either, as they consistently overseason and oversalt absolutely everything. I would even be willing to overlook some of these things as dining out is not always perfect, I just cannot believe the mistreatment of someone that they know has a disability and that they know needs help in dealing with conflict and dealing with things like job and job security. My son never gave them any issues, was always respectful, and was always reliable. They don't care for that, as they just run their shifts however they want to, including having everyone else do the work for them. They promote a very tense work environment, as whenever management are having relationship issues because they are dating, then everyone else seems to pay the price with their attitude and hostility. Lee, the manager, yells and degrade them often and because they are young and not as experienced with jobs, it seems that they just feel they must take it just to have a job. I just wanted everyone to know how this place is run. Thank goodness that now my son does not have to put up with their bullying and will be able to find a place that can appreciate what he brings...

This is by far one of the worst experiences I've had with a fast food chain. This place is horrible from the food, service, management and ownership. In a nutshell, if I was Zaxby's I would revoke this owners (David) I'm told franchise agreement. I can tell by the way his staff, service and food that the owner isn't vested in his store or uphold what the franchise claims to be. I can confidently say that it would be highly unlikely that I would ever have this horrible of an experience with a Chick-fi-la or Cane's. Further, it's pretty evident that this is not a one off but a way in which no one cares about this store. I came from Walmart @ about 9pm and got a salad, rude drive thru person, unprofessional in the background of drive-thru. Got home salad (see pic) was served. I call and was supposed to get a manage and didn't but the lady relayed the message.

I was told since they were closing and I was not driving back to come in tomorrow and I could get refund. I advised that I have my receipt as well as pictures of the food. Had my daughter go out of her way to go get the salad and was treated very rudely and told by the manager that their policy their owner (David's) policy is that you have to bring the receipt and food back to get a return! Really, lol! So I need to keep a already almost rotten salad over night, keep it in my car pn my two hour commute and keep it in my car all day....And you should already know when you made the salad that it shouldn't have been served, like what. Long story short my daughter paid cash for two more salads (out of hunger) and embarrassment that an establishment is this petty and should be ashamed to serve this food, treat people in this fashion and run an organization serving food that would impact peoples health.

So to the owner who is only reachable through the Zaxby survey...your failing your people, your customers and Zaxby's brand. By the way, I was hung up on by the manager Ashley as she didn't care much about her managerial position, my concern or the restaurants brand. Sounds like bad ownership to me. Do better, you making all this money and out here representing yourself like this....smh. You can keep the $11.12 cause seems you need it more than me. This was my first couple of encounters with Zaxby's and my last. I'd rather get a salad...

Horrible customer service experience regarding staff error AND based on how your Asst Mngr (Tailes) and crew member (Abigail) addressed other staff while customer-facing. I ordered traditional wings n' things but received boneless wings (I checked my food before leaving restaurant). I alerted staff. The very 1st thing she did, instead of fixing the problem, was telling the cashier the error she made. She then tells me that she has to charge me the difference, despite it being their error, not mine. No problem. She rang the difference, I paid. She then says that she needs my entire tray back. I ask if she can just give her the boneless wings back b/c the rest of my food is fine. She said no b/c it was store policy to take all food back and remake it. I said, well, can I just open my tray for you to take the wings? No. So, as she walks to the back, I decide that I'd rather just have a refund, as I didn't want to wait longer than I already had. The Assnt manager comes over for a refund. She has to do 2 refunds due to the price I originally paid, plus the different of the traditional wings versus incorrect boneless wings. In the course of the transaction she says, oh we just charged you for 2 sauces, instead of the actual difference. ??????? Okay, whatever. A different crew member walks over to report an error with a different guest's order and that she threw the fries away. Assnt mngr says, Why would you throw them away?" Her tone was NASTY and again, this is in front of customers. I said, there is no need to talk to her like that. You don't correct an action like that, especially in front of your patrons! She states, well it's been a hectic day! NO EXCUSE. You do not take your stress out on other people you work with, PERIOD. I was so disappointed in the way the staff talked to one another, even moreso than the error with my food. Restaurants will always have hectic days, especially at peak...