Arby's — Restaurant in Lakewood

Ordered two Mediterranean chicken wraps and this time it had hot sauce on it that was so bad it couldn't be eaten. I called the site where I purchased them and was told bringing the receipt and I said I used my debit card it shows on my bank but I don't have a receipt the lady who gave me my order did not give me a receipt she said we always give a receipt. And that's not true just as their sign that says we wear gloves and that's not true either. I haven't had a person wear gloves at all this month. So to say that they always give a receipt, when I have paid cash I have gotten a receipt but I didn't this time and I used my debit card. So I don't appreciate that they are all perfect and they always do something because they clearly do not. And I don't know who messed up as far as making it, but it is not supposed to have hot sauce on it. I will go elsewhere and I'm just giving you all a heads up be careful what you order and make sure they're wearing gloves because if you look through the window nobody in there is wearing gloves what is the point of wearing a mask if you're not wearing gloves? You may as well not be wearing a mask. How do I know you guys washed your hands? Or do you always...

This is a story about total and utter Shakespeare level tragedy.

Four whole days of build up went into today's Arby's outing. It all started on Saturday when a few of my homies and I were joking around about the Arby's Meat Mountain. So, after a few days of joking around. I finally decided to order the sandwich while I was at work. Unfortunately, when I went to order the sandwich, it didn't appear on the menu. First bust, but that's fine. I'll just order a half pound, and after a few more jokes were made between my friends I decided to upgrade to double the meats to get a whole pound of meat. Upon actually ordering and tasting my product, of which I spent about 28 dollars for, I ended up with total disappointment. Eating the sandwich, it was completely devoid and fry of any flavor. The buns were alright, so too were the curly fries, but I expected more satisfaction from a legendary sandwich. Even their lemonade was overly saturated with sweetner that I had to simply throw it out.

In conclusion, I never thought I could have a day totally ruined based on the flavor of this sandwich. It was simply too pricy and lackluster.

This is...

Where is the old manager with the tattoos who had the exceptionally amazing customer service? This store hasn't been the same since he left!! Cold food. Long wait times. Rude employees. EVERY SINGLE TIME I try to give this store another chance I've had a poor experience. Tonight I learned my lesson, and will never return to the lakewood location. I went through the window around 9:30 pm and the menu board light was off. I informed the staff and after about 2 minutes of waiting & thinking they were going to turn on the menu board light, the lady with the heavy accent rudly asked me if I was going to order. Again I told her that i couldn't see the menu, it was completely dark. At this point, i wasn't sure if there was a language barrier in our communication so I ordered my usual (even though i planned on trying something new). When I pulled to the window and paid, the lady forcefully handed me my bag. She then tried to rush me out of line but i reminded her that she didn't give me my drink. She hands me my drink and when I asked for a straw...she said "we don't have any." So i left feeling completely unfulfilled...with cold food....