Catapult Adventure Park Lakewood — Attraction in Lakewood

Saturday 8/24 I attempted to book a party online for Monday 9/2, however I received many error messages but my card was charged the $100 deposit required when booking online, So I decided to give them a call to confirm that my sons party was booked. I was told they did not have the party on their books and was I sure it was this location, I explained that my bank statement stated the location as well and I was sure. She told me a gm would return my call, about 20 minutes later the same person called asking for the last 4 digits of my card number, I provided her with this information and still waited for a call back like she stated. Sunday comes I decided to give it another day assuming maybe the gm was not in for the weekend. Monday is now here and I have not received a call but still chose to be patient hoping that since the charge is pending maybe it would fall off and I just needed to rebook. Tuesday is here now the charge is still there and I have not received a call so I decided to give them a call. The woman I spoke to took down the same information the previous lady did and stated that the gm would call me back as she would be walking in the door in the next 10 minutes, the entire day goes by and I do not receive a call. Now it’s WEDNESDAY & I am extremely frustrated. I give them a call at 10am asking for a manager immediately, I was told she had to call me back I stated my concern about never receiving a call back for days. She reassured me that the gm would return the call. A few hours later I decided to call back after my call still had not been returned!! Finally someone gets the manager on the phone, at this point I’m just trying to express my concerns with her not only about the party, but about the lack of help I’ve received in the last few days, about 7 seconds into the convo she starts interrupting me mid sentence saying she doesn’t know who I spoke to previously but it wasn’t her, however if she was listening to anything I was saying she would’ve been aware that my problem is that I HAVE NOT BEEN ABLE TO SPEAK TO ANYBODY WHO COULD PROVIDE ANY HELP THIS IS MY FIRST TIME EVEN SPEAKING TO A MANAGER AND THE TEAM MEMBERS UNDER HER ATTEMPTED TO HELP ME MORE THAN SHE EVER DID … we’re now talking over eachother at this point AND THEN SHE HANGS UP IN MY FACE. At this point I’m left with no choice but to physically go up to catapult and figure things out. I arrive at catapult and the manager refuses to come out, now she’s given one of the ladies in the front permission to just book the party, now the time slot we had chosen is no longer available. Abbi at the front desk is absolutely amazing, she was very patient and understanding, she ALLOWED me to speak and express my concern without interrupting me, she did everything she could to assist me that her own manger did not. Faith (the gm) absolutely sucks as a manager and should be fired from working around kids in general if she cannot even provide good customer service and problem solve with customers. This is absolutely unacceptable behavior from a GM and I WILL BE TAKING THIS US WITH CORPORATE OR WHOEVER IS ABOVE THIS...

We took our boys to catapult on a Wednesday during Xmas break. Our first experience was waiting in line and then being greeted by an unfriendly lady telling us that she was closed and we would have to be seen by the other register. Then the other lady said that we was leaving and so the original lady came back and then told us we needed to go fill out a waiver and get back in line. I understand that you would need to sign a waiver, but it would make a lot of since to post a sign at the door entrance or above the register stating please sign a waiver before proceeding to purchase tickets located behind you or something of that nature to guide the customer. No customer wants to wait in a line twice. Second impression, the lady stated you will have to buy our socks you cannot use other non-slip socks. We have been out of blue for the last couple of months, we only have pink in stock. So, your telling me that you require customers to wear your specific socks and of the two choices you haven't had one of the choices in the last two months? I recommend that you allow customers to use any non-slip socks (try being different, you want customers to come back to the facility because it's awesome, no one cares about your brand of socks, and there is no way the socks make up for it in profit, lose the ego and welcome competitor socks, if the facility is worth it then you will have people come back because they like the facility and the customer service). Second recommendation, the staff is clearly undermanned and that is probably why the customer service is lacking, if not then you guys need some serious training in customer service. The actual facility looked great, the area was used well for the different activities presented, but there were a lot of bottleneck spots that required more staff to get people moving and eliminate the lines for harnesses, kids getting stuck etc. 3rd recommendation, keep a staff member up on the rope course to help all of the young children, or raise the height requirement for that attraction. Well there you go, you have my thoughts along with some solutions. I'll give it another go in a couple months to see if the owners really care about their customers or if it's just...

DO NOT COME if you do not want to be nickel and dimed to death. The turn over is super high so if you are a member be prepared to be told different things at different times.

Mom of 4 and my 3 boys loved the puyallup location then when the Lakewood opened, which is closer to base, we wanted to go there. Well surprise they are a “franchise” even though the same manager works at both locations. Not only did we have to pay out the month (because they do not issue refunds) we had to start a whole new account pay new membership fee startup at the new location . At the time it was the middle of the rainy season, my husband was TDY and I was pregnant due any day and just needed somewhere for kids to burn energy. Now my baby is 2 and wants to play with her brothers but guess what there’s a FEE for that too! She’s free but must be supervised so I have to pay to supervise her. Spoke to manager a while back who said it could be waived because we were members especially for so long. Came atleast 1x a week if not more in the rainy season.

Came in today and guess what!? new manager and I have to pay plus they’re going to review my account for past visits that I did not pay. Canceled membership on the spot, btw that’s another hoop and no refunds even with them inconveniencing us. Definitely not...