Carl’s Jr. — Restaurant in Lakewood

I want to start by saying that I made the initial mistake of ordering from the Carl's Jr. app for a location I wasn't actually at. Realizing my mistake immediately after placing the order, I tried to cancel it but couldn't find a way to do so on the app. I found the phone number for the Lakewood Carl's Jr and called them repeatedly, but all I got was a busy signal. I called eleven times over a seventeen-minute period from 8:03 AM to 8:20 AM, and every single time, the phone went to a busy signal.

I work graveyard shifts and was just trying to get some 'dinner' before heading home and going to bed. The next day, after my shift, I went to the Lakewood Carl's Jr. and spoke with an employee there at around 710 AM. They told me to come back the following day at 10 AM because the manager was off that day that's not acceptable as that's the time of day where I sleep and also I won't even be anywhere close to Lakewood tomorrow. I asked them to call their manager, which they did, but there was no answer. They refused to honor my order from the previous day, even though there was no way for me to cancel it, I asked them to show me on the Carl's Jr app how to cancel an order and they had no idea. Their only suggestion was to call my card processor and have them dispute the charge, which is likely what I'll end up doing if a resolution can't be made.

I submitted a request for feedback through Carl's Jr.'s website but have yet to receive a response. I'm willing to change this review if they can offer me an...

I used to come here all the time on break and eat a hamburger, probably once a week. I stopped coming when one day I ordered 4 hamburgers for me and my coworkers and we immediately realized all but 1 was incorrect. I went strait inside and asked to have the 3 remade as they were ordered. The general manager at the time told me he would only remake one and I'd have to pay to have the rest remade. I told him that's the last time you'll ever see me in here. It's been about 2 years since then, I've eaten here maybe 3 times in the last month, this being the 3rd, and once again the hamburgers were incorrect which I understand mistakes happen so I drove back up to get them swapped out real fast.... after waiting in line for about 10 minutes and watching 2 people in front of me walk out without ordering someone finally walked up to the front and took an order. At this point I'm next in line, holding my hamburgers still in the bag and another few minutes go by before again someone actually comes to take an order. No one ever apologies for the wait, or the mess up on the order, no one smiled that I saw the whole time I was in there. It just reminded me of why I no longer eat here, I'll stick to Five Guys for their spectacular service and an acurate order everytime. Thr extra 2$ goes a long...

I realize fast food maybe hit or miss depending on time, location and/or personnel yet a certain quality assurance needs to be retained.

My daughter hit the drive thru for us which is only 3 blocks away… upon return busted out our feast to much dismay.

The ‘Super Star’ with cheese looked far from the idyllic portrayal in any of their adds. Buns were smashed down, burger tasted as if cooked an hour plus prior and lacked the lettuce & tomato advertised. ‘Hand-breaded Chicken sandwich’ was similarly flattened with a bland taste to leave one wanting. Add indult to injury, 5 piece‘ chicken stars’ looked & tasted as if purchased from the local grocery store. The accompanying fries had potential but not freshly fried.

Even though made $3.35 an hour back in my day starting out in the work force, we took pride in our jobs and that put forth to the public.

Carl’s Jr. has so much potential to produce as promised yet this old Marine vet refuses to relinquish another hard-earned dollar unless roll in to said establishment and eat whereas my voice may be heard if dissatisfied with any portion of the meal.

Obviously will give the employees a heads up when order (always in a respectful manner), but in all honesty look forward to any future encounter.

Respectfully, Justin D...