Chipotle Mexican Grill — Restaurant in Lakewood

So this chipotle is ghetto. First off, I have never received a single mobile order that was correct due to the fact that they never have anything in stock. How are you out of white rice… a staple to chipotle, then the next day you’re out of chicken… I don’t understand who runs this place because I believe it is ran by baboons. Second, I go in person after multiple times from ordering online to ensure that my order is done correctly right? That way my order can’t be messed up. I go to the front door which is locked and see a sign stating they aren’t serving walk in orders…? I’m sorry? What is the point of being open if you can’t walk into a restaurant to get food. Why are you even open at this point? My third complaint. So I walk my happy little self into the side door to see if I can order anyway. I waited about 5-10 minutes before anyone even looked at me or acknowledged me. The woman says “Do you have a Togo order?” I say “ Oh no I’m here to order in person!” She then goes “We’re not serving in person orders mobile only.” So at this point I’m a livid Linda, and I just respond with “Oh isn’t that just great.” Then I proceed to walk out. So my question is if you aren’t going to have a restaurant where you can’t WALK IN to get your food and you have to do a MOBILE ORDER but every time you mobile order it is WRONG EVERYTIME why do you continue to stay open? … so again they are ghetto, rude, and a waste of time. I hope somebody will see this and I save some time, peace of mind, and a headache over some damn bowls and tacos. Have a great day because mine...

I watched an employee completely berate an elderly woman in front of me (using a walker and obviously needed customer assistance) and it made me furious. She yelled at the customer, spoke to her like she was stupid, and threw her hands up once she understood what the order was (I was behind this woman and even I understood her order). The employee starting making two burritos that weren't ordered, and when she realized the burritos were not part of the order, she took the tortillas and dramatically threw them in the garbage. The person on the grill was laughing. It was so ridiculous, the other employees on the line stopped in their tracks to watch, but nobody corrected this employee. This employee did not understand what the customer was trying to order, and when the order was finally understood, the employee told her to keep moving because "this is a line, a line moves forward, that is how a line works." She also told her "If that is what you want, then this is how you order it!" as if everyone should know the Chipotle verbiage. It was insulting and degrading, and I will not be returning to this location due to this customer service. It was disgusting. There are 2 other Chipotle's within 10 my home. This employee's behavior towards this customer (who waited in line, with a walker, for 10 minutes), could easily be considered as harassment. Nobody paying for food/service should be...

TLDR: This place is awful at everything. Go somewhere else.

A truly pathetic example of how a takeout place should run. At any given point, they are out of 40%+ of menu items. The staff have headphones in and can barely hear what people are saying, both staff and customer. They are also clearly very accepting that everything around them is completely dysfunctional and have embraced that the shift will be terrible because they all exude a solid 25% effort spread out over the day. It's just depressing watching their line struggling to assemble orders. Online orders come out in a random order, leaving somewhere between a 5 to 45 min wait. Paying full price for an order that takes 5 times longer than it should, then is missing half of what you ordered is ridiculous. They don't even tell you they're out of stuff if you order online. You get home and simply discover that half of your bowl was unavailable. They should eliminate all current staff and management and start from the ground up as these are not recent issues. I haven't had a decent experience at this location in years. Unfortunately, they are within walking distance of my place, so I still end up in here once every few months. I'll try to make a conscious effort to avoid it for another year or so, so they have enough time to go through several full...