Wendy's — Restaurant in Lansing Charter Township

Do not order from here. Normally I don’t have a lot of negative feelings towards situations that I know are out of the staffs control but I ordered from the app last night and received the worst service I have ever seen in my life. When I arrived to the location they told me they could not provide about half of my order and they also did not have any lids for the drinks. The girl I spoke with initially was actually very understanding to the situation and when I asked for a full refund she let me know I would have to go through the app. As someone who works in customer service I understood and let her know I was going to park on the side (as they had more customers behind me) while I tried to get a refund. However, I could not get through to anyone and the online chat was not available. I then called the store and spoke with a man but couldn’t get his name. He was so rude and kept interrupting me before I could get any words out. I tried to explain my situation but he clearly thought he knew better than me and immediately started with “yeah if you didn’t get this item we’re not going to have it until a few hours from now” before I could even let him know my name. He then proceeded to cut me off and finally got another attitude and told me to just go ahead and speak. I was expecting some guidance on what to do next, not his attitude. He then proceeded to make comments like “well I have to deal with this until 2AM welcome to my nightmare.” As someone who is a manager, if I have a customer with an issue, I would never sit there complaining about how hard it is on my end but I would actually try to help them out to a solution. You are the one getting paid and I’m the one losing out on money for food I never received so make that make sense to me. Anyway, I will NEVER be ordering from here again and they need to train their staff to better handle situations they should be prepared to de-escalate.

Side note: the app showed me an option to get a refund but would not let me click on it and instead changed my order as if I had already picked it up. Now I have to wait for my money back when they should have never taken it to begin with especially if they knew they didn’t even have the items to...

I recently had the pleasure of dining at Wendy's, and I must say, it was an exceptional experience from start to finish. Let's start by delving into the realm of their burgers. The standout feature of Wendy's burgers is the square patty, which boasts a remarkable juiciness and an unparalleled depth of flavor that sets it apart from the typical round patties found elsewhere. The Dave's Double was particularly noteworthy among their burger offerings, showcasing an irresistible blend of high-quality beef, gooey cheese, and perfectly crispy bacon. It's a truly fulfilling meal that satisfies even the heartiest of appetites.

Now, let's talk about the fries. While Wendy's fries can be a bit unpredictable, I must admit that when they're freshly made, they possess a delightful crispiness on the outside and a light, fluffy interior. However, there are instances when one might encounter a batch that has languished a bit too long. My advice would be to consider requesting a freshly prepared batch, as the staff are generally more than willing to accommodate such requests.

Moving on to their chicken nuggets, I found them a decent option – not the best I've ever had, but certainly far from the worst. They serve as a reliable choice for a quick and convenient protein fix. And who could forget the Frosty? This unique dessert offering resides in a delightful middle ground between a traditional milkshake and a luscious soft-serve ice cream, making it a perfect indulgence on a warm day or whenever one craves sweetness.

All in all, Wendy's emerges as a dependable choice for a swift and flavorful meal. The burgers unquestionably steal the show, and the Frosty presents an enticing signature cap to the dining experience. Remember to be wary of the fries, and you're all set for a satisfying...

I was in the drive thru late last night, and it was around 1:00 am so I understood the workers were probably very tired but the service was so bad. We were trying to order three frosty cream cold brews when the lady on the mic told us they don’t offer those. We thought maybe we said it wrong but it was word for word on the menu. after some time and a lot of attitude on the employees part, we had successfully ordered two of them. As we attempted to order a third, the employee acted like she had no idea what we were trying to order even though we said the same exact menu item as before. At this point, the woman working the drive through was yelling at us, violently listing off the flavors of the coffee even though we had already specified which one, and when we had finished the order (finally), the woman shouted “next time you come through my window be specific” even though from the start we had ordered the item by reading it off the menu, missing no words. when we got our coffees, they were genuinely horrible and tasted like flavored water in the worst way. I’ve gotten this drink before and really liked it. We were being patient with the staff the whole time because I work in customer service as well and know it can be very frustrating. I just don’t understand how you could treat a...