Happy's Pizza — Restaurant in Lansing

I would've given a 5 star review but here's why I didn't. Sorry. I would've even given a 6 star but not at the moment. Feeling kinda anxious and nervous about going back there. Pizza was good from this location during my last visit but not even close to as good as every other time I ordered. I ordered a last minute pickup around 11pm because I didn't have much to eat at home until Inwent shopping the next day. August 24th and I walked to pick it up because of how late it was. Normally I don't mind walking several blocks for pizza but I have 2 knees that aren't in great shape. Doc says the requirement of the replacement of my left knee is GUARANTEED in so many years down the road because apparently he thinks I have the arthritis of a 70 year old man in that knee. I've had 2 surgeries on it. I wasn't bothered by the walk. What bothered me was that as soon as I walked through the the door somebody said loudly in an annoyed voice "We aren't taking any more orders tonight" which is fine becase it's close to closing time. Understandable because nobody wants to be there past closing time if they don't have to. I had placed an order for pickup earlier if you recall. This employee seemed very irritated and he looked like he was trying to hide it but it was quite easy to see he waa trying not to blow his top. Never had anything less than a EXCELLENT AND FRIENDLY experiences and MOUTH WATERING pizzas until that night. I'm hesitant to come back because I am a very anxious person and I my heart races from negativity like that nowdays and I have high blood pressure as it is. Not sure what to do...

My husband and I have been ordering there for years and it was good, sometimes things were missing or something was wrong but nothing the people working there ever didn't take care of and were nice about it. Until tonight. It was even the MANAGER who yelled at me! I've never experienced that anywhere I have ever gone to. They forgot to give my husband a salad we had ordered and he had to drive all the way back to pick it up, when I told the lady over the phone what had happened and that I thought it was unacceptable that they didn't check to make sure everything was in the bags before they let it go out she put me on hold and the line was picked up by a man who said gruffly that he was the manager. I told him what had happened and he said he would credit us $5 on our next order. I said that's less than what the salad itself is worth to which he responded by yelling at me "You don't understand what I'm saying! I will give you the salad and a $5 credit." I said OK, so you are giving us the money back for the salad and a credit? He then yelled "Oh my God! Do you understand ma'am?" I said apparently not since you giving us the salad we already paid for is kind of obvious and a $5 credit is nothing and I didn't like the way he was talking to me. He said nothing for a minute and then yelled "Do you want the salad or not?" I said yes because we had already paid for it and we would never be ordering from them again. He said "Fine." and hung up. I strongly recommend no one ordering from this man or his establishment. I cannot believe that a manager spoke to a paying...

(6/13/2022 order at Saginaw location)

I ordered one pound of rib tips and half pound of wing dings which was $20 plus 6 dollars delivery charge. I received instead some salty hard chicken tenders instead and the manager told me she repeatedly said they were boneless wings multiple times when I never heard her say that. She never read back to me my order I made either towards the end of the call. I made sure to let her know what my order was before telling her I didn’t want the two 20oz cokes. She began to argue with me saying she said boneles wings when I assured her if she did say that I wouldn’t have ordered them. Instead of showing some professional exemplary customer service that should have been expected in my circumstance, she said it would be $3 up charge for the wing dings when that is not what I was told.

I don’t recommend anyone to order here the manager and delivery driver is money hungry I believe to be and clearly wasn’t trained properly on the motto of customer satisfaction. The rude delivery driver arrived after hanging up in my face when I was telling him that he can deliver my food to my door he wanted to be lazy and not deliver at my front door smh when he did come to my door, I saw that my brown bag was mishandled by him and when I opened it my food was placed in bag side ways to the point that the bbq sauce was leaking out smh. Very unhappy customer smh- the reviews@happyspizza is a bogus...