Starbucks — Restaurant in Lansing

So I just ordered a sandwich and a coffee in the mobile app (as it gives me time to think about what I want and to peruse the menu without holding up the drive-thru line). It was rainy and cold out so I was being lazy as I usually go inside. I placed the order and then joined the drive-thru line. There was one car in front of me and no one behind. After I gave my name for the mobile order, I pull up to the window. This young barista immediately comes to the window to spend almost two minutes dressing me down about how I need to order ten to fifteen minutes ahead of time to not slow down the (non-existent) line, it takes them longer to make food if they don't have that extra time, and I need to be considerate of how it takes them time to make food, or I would be holding up other customers in line, if there were any. I didn't say a word as she repeated this two or three times in a condescending fashion. She had no response to what the difference is between ordering in the mobile app a minute before joining the drive-thru line or just ordering at the speaker. The sense of entitlement that she felt she could act this way towards a customer is incredible. I refused the food and requested a refund (didn't much feel like eating anything they make here at this point). She said she couldn't do that so I just told her to get a manager as I'm not taking the food. She seemed upset, as if not understanding why I was not happy. I didn't say anything else to her but the manager was very nice and very apologetic when I explained the issue and asked her what the difference in ordering was (she got the example). It's been half an hour and I'm still dumbfounded over how someone could be so ignorantly rude. I...

I frequent Starbucks all over lansing specifically west Saginaw and Lake lansing. The Marshall location in Family Fare is incredible and those girls treat me like family, and even several Florida locations where my family lives I frequent regularly. I’ve had excellent experiences at all of the above EVERYTIME. But this South Cedar location is the only one who has up-charged me to fill the rest of my venti cup with sweet cream foam but then fills it 3/4 of the way and when I get my drink tell me they gave me what they could, and it’s always more money then any other place but yet less foam? I’ve repeatedly been made to feel like an inconvenience even when they are not busy. Then today, I walk there as I am waiting for my car to be worked on in the area, I order before I get there from my favorites so I don’t even have to deal with the foam issue. I get there, my drink is great, I’m happy, but they gave me the “foam” lid which I hate so I tried to not “inconvenience “ them by grabbing my own lid which is right next to the pick up area, and get told: “ask next time only we can touch the lids”, I nicely apologize and say I’m sorry I was trying not to bother you, and literally get an eye roll, back turned on me as she ignores me and walks away. I literally can’t win at this location, and will just stop going there and drive out of my way to go to a location that likes good tips and cares about their customers like the...

Coffee...small variety of snacks and pastries...free wifi....a few people inside on their laptops...I am wondering if anybody else notices that the patrons of these coffee shops go to great lengths to avoid eye contact with you....what I notice that they keep their eyes glued to the screen or act engrossed in or on their phone....as if what they are doing is so highly important. They are almost hoity toyti. They all put on a air of hipster, I'm so on my game successful cool thing.... Do they forget that coffee is only 2 bucks to buy your way to a table with free wifi?.... So it's not a exclusive club with a doorman and a annual membership fee...I find them annoying. I mean isn't a coffee shop a place to socialize? It is not that I want to chat with them and become best buds...but I find it rude to ignore and not acknowlege another human being with eye contact and a simple nod of the head that is in close proximity. To me it is just common social courtesy to acknowledge other people, black or white...rich or poor...it is just simple respect. Mutual respect=fairness & justice. Justice...