On 11/15/2023, I stopped in Max's doughnuts to get some doughnuts. I entered the store and there was about 6 people waiting in line to place there orders at the window. After about 5 minutes it was my turn to place my order. I started to place my order, when a older gentleman walked in and got in the back of the line. The female behind the counter stopped waiting on me and got some doughnuts and place in a bag. Then she called out a name of Mike, the older gentleman who was standing at the back of the line. He walked up paid and left. The female behind the counter, then went back to my order. I then told her never mind with my order and left. What made that older gentleman so important, the owners felt compelled to make the rest of customers in line wait. I'll never go back to Max's doughnuts ever again. I'm going to tell as many people as I can, that a paying customer rightfully in line after waiting his turned had to wait so someone else could get special treatment. Think twice before going there, they have no CLUE of properly conducting customer service.