Famous Dave's Bar-B-Que — Restaurant in Las Vegas

If we hadn't had a better experience last year at a different location, I wouldn't give two stars. Our first experience was at the Craig location. This time we were to return. We called in our order. It took 30 to get there. Then when we got there we were informed it would be at least another 45 minutes to an hour to get the order. So we cancelled. Tried to call the location on Paradise, they never answered. Went to this location. They stated they were short staffed so it may be a bit of a wait but they would get us taken care of. When the bartender came over to see if we wanted to order a drink while our server was helping his other customers. I asked what she would recommend or what she liked best. Her reply Dave's famous lemonade. (?) I think that what she called it. Got it and we'll it would not become a new fave. Then when we tried ordering it was new to us here and the waiter appeared to not like that we didn't know HOW to order what we knew we wanted. Burnt ends! Didn't care about drinks or sides. We opted for corn and loaded baked potato for me and my husband loaded bake potato and beans. We each wanted the full $19.00 order of burnt ends. When they brought the order, 1st they brought 2 corn on cob after we specifically said 1 because my husband can't eat corn on the cob. 2nd the meat was enough to fit on the bottom bun of the burnt end sandwhiches they serve. (Because they served it on a bottom bun) (NO top bun) (we didn't order sandwhiches.) When we asked if this was it the waiter said we ordered 1. You mean to tell me that 1 sandwhich is enough for 2 people. We had waited a year and almost the whole day in anticipation. When we asked the waiter about the meat his attitude was definately bugged. His said he could add a side order. No charge. (HE CHARGED US FOR IT.) We asked if it was any bigger than the bun sized order we received he said no its smaller. So how much meat is for $19.00? 3rd and this is the tri fecta the baked potato was, for lack of a better word, TERRIBLE. The skin was so hard it couldn't be eaten. The insides were hard and yellowish, as if the dang thing had sat under a light all day, barely any butter a sprinkle of bacon bits so hard nearly cracked a tooth. Sour cream and chives where? I didn't see an amount to call it a loaded baked potato. The inside was yellowish and hard. I asked my husband if he would handle talking to take care of the bill, because I had enough alcohol, I was going to be outta act right and it would be better if i go outside. He waited inside long enough for me to smoke a whole cigarrette. The waiter still had not brought side order of burnt ends. When my husband decided to cancel the side oorder. Hopefully we made it easier for others get their orders. I understand they don't expect as much business during the week. This being a race weekend in their town you would think the business would do better staff scheduling to keep a few on call to serve more people, to make more money. Or new hire. I even understand they do not schedule around accidents at the race track. (Which is what happened on the day of semi finals and finals at the Las Vegas Motor Speedway.) We both were so disappointed if we ever came back to Las Vegas we will pass on Famous Daves at this location and on Paradise. We'll consider the Craig Rd. Location with new employees if we ever come back. I hear NHRA is better in...

Thanks to manager, Chris, who saved the day.

I used to think that this location had their stuff together until last week. I placed an order online and my ordered was supposed to be ready at 7:30pm. I arrive at 7:45pm to ensure my order has had enough time for them to cook and get packed for me to pick up. Well...my order wasn't ready nor the other 6 people waiting that placed orders online. I waited not one hour but 1 hour and 45 minutes before my order was ready. Then, I was told that the dessert that I ordered, bread pudding, was no longer available. So after waiting 15 minutes for the manager to come speak with me all he said was they didn't have anymore and I could come another day to get it. I was NOT offered any kind of discount or additional food for my additional time I spent waiting and for them being so unorganized that their website was still selling something you didn't have. Guess what? I wasn't the only one. Someone else waiting wanted banana pudding and it was sold out. The staff told the person to choose another dessert. She went on to choose two other dessert items to find those were sold out too. The lady went about her way with the remainder of her order but disappointed about the dessert. The manager didn't even attempt to make it right from there.

I had the fried catfish which was room temperature when I received it. It was as if it had been cooked earlier and was just sitting out on the counter waiting for someone to order catfish. It was fried very hard and it had so much pepper on it, we couldn't eat it. Last month or so, the catfish was so salty that we couldn't eat it. I told the staff and the person just said okay. Considering the amount of time I waited at the restaurant after the food was supposed to be ready, I was expecting hot food.

Fast forward to a week later. I call and ask if they have bread pudding available. The lady that answered said yes. I told her that I was owed bread pudding from the previous week. She didn't seem to be concerned. I drive her as soon as I hang up and when I arrive, there is no bread pudding. I asked to speak to a manager. After several minutes, a lady appears to say she's the manager and knows about what happened last week. She assured me they had cooked bread pudding but it needed an hour to cool before they could sell it. I left my name and phone number and asked to be called when they have the bread pudding available and I will come later to pick up only when they have it available and set aside with my name on it. An hour is approaching and no call yet. I guess to appease me, you've decided to give me two pieces of bread pudding. At this point, you owe me an entire meal and then some. All of this back and forth is ridiculous. This is definitely Not good customer service. I would NOT recommend this location to my worst enemy. Corporate needs to send Undercover Boss here because you ALL need to be retrained. Even Job, the most patient man, would be done with you by now.

To save yourself time, money, wear and tear on your car, gas, and a whole lof of frustration, just don't even go to Famous Dave's and forget they exist. Maybe one day corporate will decide to come see what's happening here firsthand. It's evident that the staff do NOT care and might not ever care...

Famous Dave's BBQ: A Rich Tribute to Southern Tradition with Room for Enhancement

Famous Dave's in Las Vegas serves as a heartfelt tribute to the time-honored tradition of American barbecue, encapsulating the dedication and passion of its founder, Dave Anderson. His inspiring journey, from being a Native American teenager who struggled in school to becoming a BBQ maestro, infuses each dish with authenticity and a compelling backstory. Inspired by his Southern father's appreciation for the art of street-corner BBQ, Dave spent decades refining his techniques and recipes, resulting in a restaurant that is celebrated for encapsulating the essence and rich flavors of Southern barbecue culture.

Upon entering Famous Dave's warm and inviting atmosphere, I was immediately struck by the exceptional service. The staff approached with genuine smiles. Their commitment to customer satisfaction was evident from the onset. They made it a point to ensure that I felt welcomed and comfortable, promptly refilling drinks and checking in to ensure my meal met my expectations. This attentiveness transformed my dining experience into one that was stress-free and genuinely enjoyable.

I chose fried pickles as an appetizer to start my culinary adventure. These were a treat in themselves—crispy on the outside with a tangy zing that perfectly complemented the crunch. The batter was light yet flavorful, elevating the pickles to a delightful beginning to the meal. For my main course, I decided to indulge in the two-meat combo plate, opting for rib tips and hot links. The rib tips were a standout; they were mouthwateringly tender, each bite releasing a satisfying smokiness that spoke to Dave's dedication to perfecting his craft over the years. The hot links brought a delightful spiciness and rich flavor, contrasting the smoky rib tips excellently.

Firecracker green beans and a loaded baked potato accompanied these meats. The green beans were vibrant and crisp, seasoned with just the right spice to bring them to life without overpowering the palate. Meanwhile, the loaded baked potato was hearty and comforting, generously filled with toppings that turned it from a simple side into an essential part of the experience. To round off the meal, I savored the cornbread, which provided a sweet, soft finish, beautifully echoing the Southern roots that underpin this cherished cuisine.

While every dish showcased remarkable flavors and authenticity, there remained a subtle opportunity for refinement that could elevate Famous Dave's to an unparalleled five-star level. Although the flavors were robust and undeniably enjoyable, they might benefit from a nuanced layering of tastes and complexities that would take the BBQ offerings to the next level. Nevertheless, the essence of Famous Dave's creates a memorable dining experience, honoring the hard-fought vision of its founder. For anyone who appreciates authentic, Southern-inspired barbecue, this establishment stands out as a true gem in the vibrant culinary landscape of Las Vegas, making it a spot well...