Hibachi Grill and Supreme Buffet — Restaurant in Las Vegas

10/27/2017 I eat at Hibachi Grill occasionally and it has it's good points and it's bad points. First the good: There is a Mongolian grill that will cook what you pick out to eat without extra charge, they do have a tip jar. They have a Sushi section with a large selection of good freshly made Sushi to choose from. They have a large selection of soup, Asian dishes, Kung Pao, Jalapeno Chicken, Broccoli Chicken, Gen. Tao's Chicken are some of my favorite. They also have Fish, baked and fried, Peel and eat Shrimp, and other dishes containing shrimp, Crawfish, Chicken wings, Pizza, Asian Vegetables, French fries and many other dishes too numerous to list. They have a large fruit section with Watermelon, Honeydew melon, oranges, pears among other selections. They also have deserts with cake cookies, chocolate fountain with strawberries, ice cream, and yogurt. Hibachi has many more selections to choose to eat which I haven't listed, you just have to see for yourself. I have never had a problem with being seated immediately, as it is a large place. The servers do their best removing dirty dishes and I have never had a problem with my drink being refilled. There is a dollar discount for seniors, and regular price is a little over $10, and a discount for kids. The negative things that I've found at Hibachi are, some of the food like the Chicken wings seem to be reheated from the day before and are not fresh. Some serving trays are overheated and the food is dry. Sometimes the trays are not hot enough. At times they are slow to bring out fresh food, but I think this could be blamed on customer flow and what they take and do not take to eat. In the past, I would find plates and silverware with food stuck to them, but there has been a noticeable improvement in that area. The place could use a cleaning, I see smudges on the glass partition separating tables. As you can see I have listed some pros and cons of Hibachi Grill and I want to be fair as I think with a few improvements, this could be a really good place that's affordable. I recommend giving them a try and leave any constructive criticism to make it a better place. One other thing, it's located on the Northwest corner of Nellis and Stewart, North of CiCi's Pizza in the Nellis Plaza. It is hard to see until you pull in the parking area and is in the middle of the...

The restaurant looks better on the outside. Inside, there seems to be little care for ambience. It seats like a cafeteria, which alone is not bad but the service seals that deal. ALL of the staff were apathetic. The cashier just counts your money. The waiter only wants to know what you want to drink. There are no spare words. So, I pay and remember to look out for myself as far as where I'd like to sit and how clean I feel is acceptable for the table at which I am seated. The best part of going there is the food generally taste better here than at more expensive choices. However with this last visit the chicken wings had been fried until they were beyond golden. I had to pick what was chewable. There were a lot of them. They weren't being taken, so it took a long time before the pan was replaced. Normally they are succulent, very tasty. The place can get over crowded on weekends which is not a comfortable feeling with the way seating is arranged. When it's not crowded it is easy to retrieve your food and return to your seat without bumping up close with a lot of unmasked people. The restroom was horrible this last trip. That too, was not the same in previous visits. It appeared not to have been properly cleaned for awhile. I like this place because it has a good variety of items from which to choose and they are generally prepared well. I am concerned about what has appeared to me as diminishing care. I will be returning once again to dine. It will be alone. I took friends here from out of town my last visit and they enjoyed the food and desserts. If the presumed down swing in care continues, I will seek conversation with the leadership, once that can be determined. Right now, it is still on my good list for casual dining. Singles, couples, families...

July 9, 2017

UPDATE!

I would give NO Stars if that was an option.

I would encourage everyone to boycott this restaurant!

Stay away!

Here is the reason for my personal boycott:

The Hibachi Grill Supreme Buffet claims to give you a FREE buffet for every 9th visit to their restaurant.

Don't believe them they are using the following trick to avoid giving the repeat customers their promised free meal.

Here is what they do:

They hand out a separate card with one stamp, per visit. If, you do not bring the same card on every visit they will tell you, the 8 stamps, proving your visits, are invalid and you will be denied your promised FREE buffet.

I asked for the manager and got no satisfaction, then I asked for their boss and was told he is not here....

Then, I ask for the bosses phone number and she said she doesn't know it.

Finally I ask for the owners phone number, she claimed she doesn't know who owns the restaurant.

Does this sound like they care about your feedback?

So it boils down to this....

This company would rather lose a regular customer than to honor their word and bond to their customers.

For this reason, I would like to ask you to boycott the restaurant, until the management begins to appreciate their customers.

Below is a picture proving my 8 visits. Where is my FREE buffet?

Honesty is the best policy.

I will not return to this restaurant again.

I hope you find this review helpful.

OLD Review

Wide variety of foods to eat. Sushi, fish, roast beef, desserts,all kinds of stuff.

Senior...