Mattress Firm Nellis — Hotel in Contiguous United States

Thank you so much Mattress Firm Nellis Branch, especially Jackie! We couldn't be happier with the service and guidance she provided during our recent visit. As newlyweds, navigating the world of mattress shopping was a bit overwhelming at first. Jackie not only greeted us warmly but also took the time to understand our needs and preferences. Her knowledge and expertise were evident as she patiently walked us through the options, explaining the benefits of each mattress in detail.

What stood out the most was Jackie's genuine care and commitment to ensuring we made the right choice. She didn't just sell us a mattress; she helped us make an investment in our comfort and well-being as a couple. Her recommendation turned out to be perfect for us.

Jackie's professionalism and convincing powers are truly remarkable. She didn't push us into a decision but rather empowered us with the information we needed to make an informed choice. Her enthusiasm for her work and dedication to customer satisfaction are commendable and made our shopping experience enjoyable and stress-free.

We are incredibly grateful for Jackie's assistance and would give her service a solid 10/10! Thank you again for everything Jackie for exceeding our...

After a half-hour going back and forward. She (,Jackie) attempted to persuade me to accept a 12-month payment plan despite my insistence on a 24-month plan. She repeatedly mentioned a $100 monthly payment, even though the total bill was $1,496.26 with no interest over 24 months. After a prolonged discussion, she eventually agreed to rectify her mistake by making a phone call but falsely claimed that I had changed my mind. Subsequently, the bill increased to $1,700, with her alleging that I had requested a two-window delivery, which was inaccurate.

When I inquired about the mattress warranty, she informed me that the box spring was not included with the mattress and required an additional payment, i purchased a reclining bed post, spite the description stating "nice pair." Additionally, she attempted to add items to my bill that I had not ordered, prompting me to continually dispute the charges. Following a two-hour discussion, she reluctantly acknowledged that I was proficient in arithmetic. Although she refused to document the agreement, she conceded that the bill would amount to $62.00 per month for two years. She seem tired, which might be the reason for so...

This our first expletive with Mattress Firm. We spoke to Gina over the phone in search of a mattress for our daughters’ bunk beds in our converted bus. She was very personable, pleasant and helpful.

She gave us a great price for what we needed so we went into the showroom. Once there Gina was very hospitable, gracious, courteous, professional and informative to do business with.

She went above and beyond the expectations of my wife and I.

Once we found the mattress’ we were looking for, my wife and I showed interest in the massage chairs. Gina have a demo of all the chairs and have a time to relax and enjoy the experience.

She even have our daughters a demo of a mattress that would be a proper experience for their age.

Gina has a a true professional who knows her job and executes it well.

She has a personality that compliments any other personality.

I highly recommend everyone to stop by Mattress Firm on Nellis and allow Gina to service all your mattress, massage chair, pillow and other sleeping needs.

If I could give 10...