Starbucks — Restaurant in Las Vegas

This was my local Starbucks for a period of time until I moved from the area in February of this year. I came in almost every day before or after work to have my morning cappuccino or work on my school projects. The Starbucks is located in a less affluent part of town, so unfortunately it attracts many patrons who are vagrant, mentally ill, and or people with diminished mental capacity. I've never experienced an issue with another patron in a Starbucks store until Tuesday, 06/25/24. I interact with the brand, purchase and tip almost every day. I wanted to handle this privately, but unfortunately I did not get the promised call back from the district manager, Stephanie. I received my order, tipped, and sat down. I had been in the store for approximately 15 minutes when a man approached and stat right next to me despite all the other chairs/tables being open on the sofa that sits in the middle of the store. The tables were all too close in general, and although I thought it was odd that he chose to sit right next to me despite the vacant seats, I did not make a big deal of it. I realize that not everyone comes from the same cultural background and people deal with issues that make social norms and cues difficult for them to understand. I slid down to another table to create more space between myself and the man, except when I slid over, he attempted to take over the table that I had just slid away from to sit closer. At this point, the man had taken over one large table, the table he was sitting at, and the table I had just moved from. Clearly, it wasn't registering with him, that I did not want him encroaching on my personal space. I placed his drink back on his table and slid the table I had left over to the other side of me leaving a gap between us. He began cussing and became verbally aggressive, but I continued to drink my drink and mind my own business. At this point, he attempted to slide the table he was sitting at into the empty space I created by moving a table. I realized that this man was either, not walking in the fullness of his mental health, mental capacity, or being a creep. He had not picked up on any of the non verbal cues I'd given, so I verbally stood my ground and told him that I did not want him sitting directly next to me. He immediately began to yell demanding I leave the store. I repeatedly pointed out the fact that he was behaving like a weirdo and had slid next to me three times, despite my moving away. As a woman, dealing with men who have no or low social skills/emotional intelligence can be incredibly scary and frustrating, but I did not back down. If he wanted to be a creep, the store would know about it. An employee named Amy came out from the back. Initially, Amy addressed the man. She was able to deescalate him, but she did so by pandering to him, telling him that she realized that he is a regular and that he needed to pick one spot and telling him to be kind to which the man responded by continuing to antagonize me, telling Amy that she needed to tell me to be kind. What?! I responded that I do not have to be kind to a man that is being a weirdo toward me in public. Amy then ran over with a mocking smile on her face and sat down next to me. I told her that I didn't need a talk about kindness and that I was literally minding my business before the man began to harass me. Rather than ask any questions about what happened, Amy attempted to get my name. When I wouldn't give it to her, instead of respecting that she craned her head around my table to look at my cup. When I moved the cup, she made a dirty facial expression and shook her head. She then repeatedly tried to advise me to "be kind" in a condescending way as if I'm a kindergartener. I repeatedly told Amy "No thank you" until she disengaged from her power struggle with me and walked to the back. The man continued to yell at me when I left the store 10 minutes later. No one intervened. Amy's approach was ignorant. She showed bias and encouraged me to "be kind" to a man who had been inappropriately...

I ordered 1 tall Mocha Frappe, Cinnamon Coffee Cake, grande Caramel Ribbon Crunch Frappe.

I ordered online to avoid the wait as I just came back from picking my mom from work and wanted to take care of my mom and sister with this treat. My sister drinks into her Caramel Frappe, as we head into the grocery store and my sister is sipping her coffee she feels something hard to bite. My daughter 2 year old wanted some and my sister tried to drink it more to see if it was just one but several black pieces came as she sipped away. I told her to stop drinking it and to not give it to my toddler. I called the store. They said yeah bring it in okay fine.

As I pull up to the DT, they said oh no its mocha chips or whatever they tried to play it off and the DT lady had attitude saying that. While we waited at the DT window why they inspected the drink they made an assumption of how it was drank half way and that it wasn’t there fault, driving back , waiting for them to physically inspect the cup etc for them to say that and give me my my refund terrible customer service. Don’t buy here and waste all this unnecessary time and for them to insinuate things. When all you are trying to do is treat your self or someone and go home. You will...

The most horrible customer service I've experienced. I had bad experiences here before but didn't really want to write reviews, but last night was the last straw. I went in for the free coffee and the girl on the drive through was very condescending in her voice and also, she told me I had to pay extra for the flavor and the creamer when I had five family members that went to get their coffee at other locations and sent me their orders and they did not get charge for the basic flavor and creamer. It was ridiculous because why in the world would I want a BLACK COFFEE WITH NO FLAVOR OR CREAMER???? it was ridiculous. It definitely turned me off to return to this location and to starbucks in general, I have cut starbucks out of my routine and decided to go to Dutch brose instead. I obviously left because what the heck!! You want to give me a black iced coffee plain, I understand you have to pay for the other expresso beverages and other fancy flavors but I know MANY MANY people that got their 3 pumps of flavor and creamer at no extra charge. Why do we know this information because many people made sure to post it on their social media to let...