Buffalo Wild Wings — Restaurant in Laurel

Waitress was nice, a little nervous because she was new but still showed us kindness and sympathy

Food was good as always, like most BWW locations

Issue was I had a prior engagement about an hour after ordering food so I needed to make it kinda quick. I redeemed my points for a free meal saving me about $20--that was like 90% of the reason I even came here instead of another restaurant in the plaza

My app glitched out and said my reward was "refund pending". The waitress said her manager told her it means somehow I accidentally refunded the reward.

She said the manager said to wait 30 minutes and the points should refund then I can do it again. Waited over 45 minutes and ended up being late to my prior engagement and my points didn't come back until hours later. When it had been 45 minutes I spoke to the manager and asked "well you can obviously see my points are there and they're stuck in limbo, can't I just get an exception since I have the points and I need to leave soon so I can't just wait another hour?". Manager said there's nothing they can do and said the Blazin Rewards app isn't their responsibility. Gave me the phone number to the call center

It's insane, I've eaten at another restaurant in this plaza (BJ's) for about a year and anytime there's an issue with my app or the restaurant they refund me or offer something to make the visit worth it. Hell even at Giant if their app screws up they'll adjust your grocery bill so you don't get charged. It's standard practice to make up when your app or any part of your company screws up

I managed to get someone at the call center today and the only thing they could do was give me points (750, less than half what the reward I redeemed) which I'd have to go to the restaurant again to spend (why would I go back there after all this bs?)

The manager can't refund me, and the customer service department can't refund me. I'm pretty sure it's crooked to not have the ability to refund someone for a messed up transaction, only being able to give loyalty points is some kind of violation that I don't want to be subject to

Oh and they don't even have all the sauces that are available when you place an order online, so either this location or the company has big logistical issues

It's probably not the employees' faults here specifically, I'd say it's more the company as a whole unless the manager was just lying about being able to do literally nothing. Don't go here or to any other of their locations unless you want people to constantly pass the buck for a mistake with their own app and shrug at you. Hope it goes...

Waitress was nice, a little nervous because she was new but still showed us kindness and sympathy

Food was good as always, like most BWW locations

Issue was I had a prior engagement about an hour after ordering food so I needed to make it kinda quick. I redeemed my points for a free meal saving me about $20--that was like 90% of the reason I even came here instead of another restaurant in the plaza

My app glitched out and said my reward was "refund pending". The waitress said her manager told her it means somehow I accidentally refunded the reward.

She said the manager said to wait 30 minutes and the points should refund then I can do it again. Waited over 45 minutes and ended up being late to my prior engagement and my points didn't come back until hours later. When it had been 45 minutes I spoke to the manager and asked "well you can obviously see my points are there and they're stuck in limbo, can't I just get an exception since I have the points and I need to leave soon so I can't just wait another hour?". Manager said there's nothing they can do and said the Blazin Rewards app isn't their responsibility. Gave me the phone number to the call center

It's insane, I've eaten at another restaurant in this plaza (BJ's) for about a year and anytime there's an issue with my app or the restaurant they refund me or offer something to make the visit worth it. Hell even at Giant if their app screws up they'll adjust your grocery bill so you don't get charged. It's standard practice to make up when your app or any part of your company screws up

I managed to get someone at the call center today and the only thing they could do was give me points (750, less than half what the reward I redeemed) which I'd have to go to the restaurant again to spend (why would I go back there after all this bs?)

The manager can't refund me, and the customer service department can't refund me. I'm pretty sure it's crooked to not have the ability to refund someone for a messed up transaction, only being able to give loyalty points is some kind of violation that I don't want to be subject to

Oh and they don't even have all the sauces that are available when you place an order online, so either this location or the company has big logistical issues

It's probably not the employees' faults here specifically, I'd say it's more the company as a whole unless the manager was just lying about being able to do literally nothing. Don't go here or to any other of their locations unless you want people to constantly pass the buck for a mistake with their own app and shrug at you. Hope it goes...

The stooges...The few instances I've visited this location it's like a ghost town. My last visit with my family is terrible. We walked in and waited slightly over 10 mins to be seated as there was no host available  from what can see the only bartender female "Blanka" was available.  We eventually flagged her down and she brought us to a table which I saw her preinspect with a look. Once seat, I noticed the table had not been wiped down and was covered in sause. As the place being dead I walked to the counter near the window to look for a wipe but could not find one. I eventually flag the same bartender Blanka to wipe the table down she had apologized but seem rather non apologetic about it. Shortly are fountain drink order was taken and brought. We took a few minutes to compile a order, once ready I had flag the same gal and let her know we are ready to place and order. Blanka had told us we don't take verbal order and that we must use our phone to scan a QR code. I kindly explained that last week I came in and the Male bar tender to my order verbally without any issue. She went over and talked to manager and stated it her rules so one must use the QR app. Eventually after going back and forth we asked to speak to the manager. The manager had come out from the back and spoken with us, she had stated that this location is understaff and there's no available to take out order and so emphasized for one to use a QR code. I explained to her , that no everyone has a phone and that the folks that will either have a personal or private phone. The private company phone are locked to company specified application only (aka JAMF or MDM) which restricts public apps due to policy's inplace, sensing the manager was was rather computer illiterate I decided to end the conversation as she was not comprhending. I understand several organizations push for more mobile usage but as visiting several BWW in VA MD and NJ. This the first I'm hereing we cannot take verbal order dispate me ordering Barside last week. Manager went on stating the the store is #1 but take a look for yourself at the other reviews and 3.5 star.  Please do not come here take your business else where  like I did. We ended up just walking to nandos same concept of mobile ordering but still retain conventional...