Texas Roadhouse — Restaurant in Lawton

My husband and I came here to have dinner a couple nights ago, as we have Been here times before. This time was not a good experience for us. I normally don’t write reviews, but this has to be addressed. This was a special night for us, because he is out of town a lot for work. When we got our meals, my potato was so covered inside and out with salt I had to spit it out. No big deal it happens, but then I cut into my steak and it was completely off! Then my husband cut into his and it was worse! My husband asked for medium and got rare! I had asked for well done and had gotten medium-rare. My husband is so sweet he just ate it and didn’t complain, but I can’t do the blood in my steak, so I asked for them to remake it. No big deal it happens as I made sure to tell them. As my husband got closer to the bone his steak was so raw it made him have no choice but to say something and like I said he is sweet, so he was just letting this woman know to tell the chef that way he knows how bad it was and he emphasized that We weren’t asking for a discount or money back, just that the chef be aware. He even expressed our gratitude and the fact things happen. This lady who apparently was the service manager named “Janice walker” was rude to my husband as he was speaking like he couldn’t have an opinion instead told him “well if you hadn’t eaten so much we could have fixed it, we all make mistakes.” This is true and he told her that, but she was arrogant, rude and no apology at all. The way she addressed my husband was just mean and not fit for this position. This made me very upset he did not deserve the way she spoke to him! This resulted in not even getting to eat my dinner there, but having to instead pack it up after waiting over an hour for my food to get right, just to take home and eat. We should not of been blamed for something, that yes happens, but as we are paying customers maybe we do need to be treated that way! I’m sorry, but You don’t treat customers like they are at fault! Because of this managers approach, we will not return to...

Had a meal there yesterday. First of all i think we can all agree that eating at Texas roadhouse has all the charm of a mid 90's Best Buy. That said, you really expect at least a decent meal. I ordered steak and grilled shrimp. The grilled shrimp consisted of 5 little shrimp in a tiny bowl full of orange liquid. I was trying not to complain, so I tasted part of one of the shrimp and it tasted of chili pepper. There was no detectable garlic or butter. It looked disgusting and certainly not grilled shrimp. I could not eat it. I did complain on the roadhouse web site, as there were some other issues with the meal. A manager called me today and stated that I was in fact served grilled shrimp and that is how they serve it. I told her I'd had the same meal there before and it was not like that (it actually looked like the photo on their menu). All I have left to say is they need to change the picture on their menu. (I'll include the menu photo with my review. ) I hate having to complain about this, but it was truly disappointing. If they would have had a photo of what I was actually served, I cant imagine anyone ever ordering it. I have NEVER been to a restaurant that served grilled shrimp in a bowl full of liquid. Yet the manager insisted that is how it is served, and has always been served that way. Yes, thats right in a bowl full of orange liquid. The manager also stated that if I wanted grilled shrimp not in a bowl full of liquid, I should have ordered the grilled shrimp dinner. What? I guess this is some sort of culinary bait...

Must have gotten a new waiter. She didn't listen well at all. Ordered a steak off of the early dine menu. I even pointed to it on the early dine menu. And ordered sweet tea with extra lemon. She brought unsweet tea. I very nicely told her that I ordered sweet tea when she tried to refill it. And she argued with me. Got my food. Food was great as always. When she brought the bill it was for a full price steak. Not the one on the early dine special. Again, she argued with me. She then got the manager to come to my table. I told the manager that I ordered the sirloin steak on the early dine menu and even pointed to it on the early dine menu. She argued with me too saying that they train their waiters to repeat the order back to the customer. I said yes, she did, just like I said the sirloin steak on the early dine menu. And she said literally said well sir, I don't believe you, but just this one time I'll make an adjustment on your check. She didn't give the full difference off. Only $2, should have been $5. Lol. What an idiot of a manager and a waiter. I'm 66 years old and eat out 1 to 2 times a day and have for many many years. Never have I had a waiter nor a manager argue wth me. My niece was with me she almost went off off on both of them. And there was a married couple sitting across from us who said they heard us order and I was right. They also had the same waiter and said they had a couple of problems with her not listening. Next time I will walk the...