Five Guys — Restaurant in League City

I went in & asked for the “little bacon cheeseburger” with EVERYTHING on it with NO mayo, mustard or ketchup. DRY. and she corrected me without going over my order with me & made my burger plain with cheese & bacon.

So I went back up there and told her they didn’t make my burger right & she said she had to remake my burger they couldn’t take my burger back. so mean while i'm waiting up front and the cook asks me what specifically I wanted in the burger & the lady up front who took my order kept budding in our conversation saying “she never said that, you said you wanted nothing on it”.. the cook ignores her out of our conversation & notices she’s interrupting me & she asks “so is mushrooms okay” and the lady again says “yeah put everything on there she wants everything” when i never mentioned anything about mushrooms😂. So once again she messed up my burger, So I didn’t get to eat.

After, The man/ manager IDK comes in and the lady who took my order is talking about me right in front of my face saying i’m complaining that my order is wrong after I said I wanted it dry that i'm not being specific.., whats so hard about understanding what dry and plain mean .. if she didn't get it, COOL. but I explained that I wanted all VEGETABLES just dry with no mustard, mayo, or ketchup..

she then hands me my remake and apologizes like if I didn’t just hear her talking about me In front of my face AS WELL AS THE tall Black/African American guy.

The main person I had a problem with was The older black/Africa American Lady short....

Five Guys - League City FM 646 and your App is taking peoples money, giving you an ETA for food pick-up only to go and be waved off by 3+ employees yelling "We're Closed". We made this order in the Lowes parking lot BEHIND the store for an ASAP pick-up. This is not as if we were late to pick-up. When your staff can't be bothered to open a door and see why someone is knocking and trying to tell you it was an order that is WRONG. Also refusing to pick up the phone ringing is WRONG. Also taking payment and not providing what was ordered and paid for is WRONG. There is ZERO way to cancel this order or get a refund and when your staff can't walk 20 feet to the door to talk to someone or be bothered with picking up the phone that is ringing is shameful. The app should be shut down if stores are closing early, so this doesn't happen to other people. Waiting for a refund, customer service complaint issued and left a voicemail at the store asking for a refund. This really gives your company a...

We ordered 2 bacon Burgers and they sold fríes and drinks separately so we ordered large everything not knowing what was going to be served brown big Sixpack bag half full of fríes and soggy Burgers at the bottom of bag!!! The issue is when we ordered no asked is this your first time visiting and charged like if they are going out of business!!!! Then when they called our number I asked We ordered our food for here and the kid looked at me like not my problem same kid that seen us walk in and had us wait while he tended to a personal matter with another customer but did ask any one else to tend to us finally a young lady asked if we needed help and the rest of the story I explained in the beginning of my whining complaint!!!!! Sorry 5 guys First time and last time at this location but it will be a long time before I choose you over any other...