Russos New York Pizzeria and Italian Kitchen | League City — Restaurant in League City

My wife and I visit frequently and this particular night something just seemed off. We ordered our food which consisted of two slices of pizza and a side Caesar salad at 8pm. Was also told it would be about 15 minutes. On my way to pick up our order, I got a call from work and ultimately, I had to make a stop their first, circle back and pick up our food. I didn't mind coming a little late for the food, I was in no rush. As I arrived at the restaurant (8:45), I walked to the To-Go register payed, and was told the order wasn't quite ready. I was a little confused due to it already being 30 minutes past the promised time. I assumed either the pizza got messed up somehow and they had to remake it or a few more reasons just to give the benefit of the doubt. This night was not as busy as I have seen it, obviously one of the slower nights. I gave up making excuses when I sat down near the bar area waiting for my order for an additional 15 minutes. The 15 minutes was spent being walked passed by several employees not saying a word including the individual who processed my payment. There was a short period where everyone did absolutely nothing for a few minutes. the individual who rang me out at the register was even able to plug their phone up, check a few notifications, and even after making eye contact with me while sitting at the bar, turned around and walked away. A few minutes later as a gentleman was on his way back from helping a table, I asked about my order. The employees both looked confused and investigated a box that had been sitting on top of the oven since before my arrival. They talked amongst themselves for a few brief words before asking me if I want any Parmesan or Pepper... No apology for the wait, no admitting their mistake or simply taking responsibility for the error in communication between front of house and kitchen, just ignored and pushed to the side like I didn't just wait 45 minutes for $30 worth of two slices of pizza that were so dried up from sitting on top of the oven it was like trying to chew a car tire and a small salad that was DRENCHED in dressing. Literally swimming. Extremely disappointed on the consistency this time around. We are usually extremely satisfied when we get dinner from here, but this definitely missed the mark. It was obvious there was no manager on duty, and I've been in the restaurant industry for several years as a GM and wouldn't let a customer walk out that had waited an excessive amount of time for an order without at least expressing a genuine apology and all my employees knows this as well, it's simple restaurant etiquette. You screw up, you make it right,...

Here on vacation and the Little One wanted lasagna. I didn't want to go to a chain restaurant that we have back home. I did a quick Google search and this restaurant popped up and had fairly good reviews. Our first choice was already closed for the night. We ordered fried calamari, side Ceasar salad, lasagna, and shrimp scampi. The ceasar dressing had way too much olive oil and there was so much dressing the lettuce was wilted. The calamari was very bland and a little rubbery but the sauce helped add flavor. It was still missing something, though. The lasagna was okay. The lasagna noodles was overcooked and the meat had an odd flavor like the seasoned beef you put on pizza or in a meatball. Wasn't terrible just not what we were expecting.The Little One ate the lasagna and her only comment was "It's different". The shrimp scampi was not good at all. The pasta was over cooked and was in some type of broth (assuming the lemon garlic white wine "sauce") that was very bland. The sun dried tomatoes and capers did nothing for this dish. When I think "italian" I think strong robust flavors and the scampi did not have that. I left most of the scampi on my plate. Portions were big but I was disappointed at spending as much money as I did for the...

Do NOT order the Giant Slice. Strike #1 - they have 2 GIANT plain cheese pizzas on display at the front counter in front of the kitchen. This gave me the impression that my slice would be cut from there, but NO they pulled my slice out of a REFRIGERATOR 😭😭😭out of a refrigerator.... REALLY? Strike #2 - I ordered a giant slice with "fresh jalapenos", pepperoni, prosciutto, and fresh basil. I get my slice only to find it covered in some other kind of peppers (NOT JALAPENOS), and they aren't even fresh, they're PICKLED. Come to find out they don't have any fresh jalapenos, even though they say fresh jalapenos on the menu). If that wasn't annoying enough, there was no basil on my pizza at all, and the prosciutto wasn't good at all. I ended up taking it off entirely. Strike #3 - Here's the kicker... My slice was still COLD... the cheese wasn't even full melted, it still has that translucent cold tired look to it. Needless to say I won't be going back. Now, if they make your pizza fresh, it might be worth it, but you guys can do better that pulling your pre-cooked slices from a refrigerator. Places like this are why I don't tip before I get my food. This was a less than...