Crumbl — Restaurant in League City

My cookies are always amazing, fun and creative. Crumbl Cookies consistently delivers an amazing and creative dessert experience that never fails to impress. From the moment you walk into the store, the sweet aroma of freshly baked cookies sets the tone for something special. Each week, Crumbl introduces a new lineup of cookie flavors, showcasing their knack for creativity and innovation. Whether it’s a nostalgic take on classic flavors like Chocolate Chip or bold, imaginative creations like Key Lime Pie or Churro, there’s always something exciting to try.

The texture of the cookies is perfection soft and gooey on the inside with just the right amount of crispness on the edges. The size is generous, making them perfect for sharing or indulging all on your own. Presentation is another standout feature; the cookies are served warm and often topped with intricate frostings or fillings that are as visually appealing as they are delicious. Crumbl’s rotating menu ensures there’s always an element of surprise, keeping customers coming back to see what’s next. The attention to detail, quality ingredients, and dedication to creativity set Crumbl apart from other cookie shops. Whether for a celebration or a midweek treat, Crumbl Cookies always guarantees a delightful,...

The WORST customer service. If you place an order on the app, it might be ready on time. If not, look forward to a 45 minute wait. When you try to complain they will proceed to tell you how it's your fault and to get over it. The cookies are good, but definitely not worth it if you have to experience this kind of treatment. Hard pass. I'll stick to Tiff's Treats or Tiny's Milk and Cookies where the customer service is impeccable.

*Edited to address the reply. I did call the League City location this afternoon and spoke to the shift lead, Jennifer. She gave the excuse that I could have changed my order if I didn't want to wait and continued to cut me off while I tried to explain the situation. I don't feel as if I should have to change my order when I placed it on the app at 8:20 and was given an estimated pick up time of 8:30. I arrived at 8:45 to give them extra time and my order was not ready. I saw my name on the que screen at #5 but then the entire screen cleared and said to enjoy your cookies. When I asked the staff about my order, they said it would be an additional 20 minute wait for my order. With the lack of concern for my time and the sarcastic replies, I'm just disappointed with...

Absolutely disgusted on the managers treatment here please do better please get a different manager. Your employees look very upset by you. I had three different employees telling me that they can make an order and then had the manager come up and tell me they won’t make my order. she told me I would have to wait an additional 20 minutes for six small mini cookies some that didn’t even really require frosting being put on top because I did the order online but other people inside the store they all got to get their orders first how can you tell a customer that you’ll have to wait over 20 minutes because all the people who are there after they got their get their cookies first that makes zero sense to me. I haven’t had another lady interrupting say we’ll just do it for you and she was still trying to say no then went over to the corner and talked bad about me to other employees. It was very embarrassing. I will never be back to the store and I hope to God somebody does something about this because that kind of treatment should never be done with somebody who spent $15 on six...