Subway — Restaurant in Leander

The level of service I experienced at this Subway did not meet the basic standards of any food service. When I received the wrong order and politely requested a remake of the sandwich I had paid for, the conversation quickly escalated beyond what was reasonable for such a simple request. Instead of addressing the issue professionally, I was met with attitude and a complete lack of customer service.

As the hostile treatment continued, I opted to request a refund instead. However, I was then informed that I would still be charged for my drink, which felt unnecessarily petty—almost like retaliation for simply asking for my food to be corrected. I was even willing to pay an extra charge if that was the issue, but the response I received was marked by poor communication and unnecessary harshness.

This kind of interaction discourages customers from returning. Service should be about helping and resolving concerns, not creating conflict. The staff’s passive-aggressive approach, including the mention of reviewing security footage, and throwing the sandwich violently into the trash was unprofessional and served no constructive purpose. Whether or not there was a misunderstanding, a professional establishment should prioritize resolution, not confrontation.

Throughout the encounter, I remained calm and polite. Unfortunately, the same cannot be said for the staff member involved. This situation was entirely avoidable and serves as an example of how poor service drives customers away. I would not recommend this Subway, due to the issues I...

Well you $15 an hour employees are hardly worth.5/hour oh since y’all don’t know math that’s 5 cents an hour. I ordered online and my husband gets there when it should have been done but he had to wait. While one person was making all the sandwiches (2 customers behind him) the other two (I guess they were employees ) are standing there talking and doing absolutely nothing. This poor “true” employee was trying to make all the sandwiches from start to finish with customers paying her at the cash register. We order the titan turkey you can see by the picture it shows a thousand words. You young people complain about people making fun of younger generations. Snowflakes y’all do it to yourselves. Take some advice and learn how to work because nothing is free in life . Not even for you privileged employees. Guess what? I’m white and I’ve never been handed anything in my life. You can take your subways and shovel them where you live because from what I’m seeing you’re about to lose your business. Obviously the owner isn’t paying attention. I bet they’re going out of business there went these employees...

Subway delivers on its promise of fresh and customizable meals. The variety of bread, toppings ensures you can always create a sandwich to suit your mood. Their ingredients are consistently fresh, and options that never disappoint. Plus, their cookies are a delightful treat to round off any meal. The service at Subway is generally quick and efficient, though experiences can vary depending on location. Most staff are friendly and accommodating, ready to suggest combinations or cater to specific preferences. However, I encountered a minor delay, probably understaffed but I'm not sure. Subway locations often maintain a clean, welcoming environment. The modern decor and colors of the seats and walls create a casual yet pleasant dining space. Whether you're dining in or grabbing food to go, the atmosphere feels relaxed and inviting. Overall Experience: 4.7/5 Subway is an excellent choice for fresh, fast, and customizable meals. While there’s slight room for improvement in service consistency, the quality of food and overall atmosphere make it a reliable go-to for a satisfying meal. Highly...