BJ's Wholesale Club — Restaurant in Lebanon

Every week I have a new issue with this place and wish there was an alternative close by.

The lines for regular checkout are often long, as they have only 1 or 2 lines open on Saturdays and Sundays. So rather than watch the older cashier slowly scan each item (taking 15 minutes per cart), I am forced into self checkout. Not a big deal, except for the fact that the self checkout does not work for steak/chicken/meats. So you then have to wait for a worker to come over and re-scan your meats.

Recently, I ventured into the older cashier's checkout lane because she was finishing up a transaction and it would be short wait. The cashier was super nice, but clearly not meant for bulk item checkouts. She could barely lift the items in the cart to scan them & it wasn't clear if she was scanning properly. After paying, the receipt did not print properly. I asked for a reprint & the manager, Ben, handed me a receipt that only printed 10 of my 33 items. I brought this to his attention, but the cashier had already started scanning the next cart. As a result, the receipt could not be reprinted & I had no way of confirming that the cashier scanned my items properly. Ben told me the receipt would be available the next day if I wanted a copy emailed to me. So I had to take pictures of my cart so I could compare them to an emailed receipt the next day. Because I have nothing better to do with my weekend than follow up on their incompetence....

My concern involves the optical section. Last Monday, March 23, before the “CDC“ supposedly shut bj optical down I went in for an adjustment on my glasses I bought there. The woman promptly changed my eye pads. Before I left I said to her they did not feel right. She told me to try them. By the next day I had a sore spot from the glasses, but could not get in till Wednesday. I arrived at 1130 a.m. The same woman was there. When I asked for help all she would reply was “I’m sorry I can’t help you. It’s not my fault. It’s the CDC’s fault, it’s the CDC‘s fault.” And she kept repeating it like a mantra. Loudly. I’m sure they heard her all the way down to the deli. On Friday, shopping at a Walmart I discovered their optical was still open. By this time I’m wearing a back up pair of almost useless glasses but at least comfortable. I still kept my “good” pair in my bag. This lady at Walmart optical noted the major difference in the eye pads. She took the glasses I bought from BJ’s optical and put on different pads. What a difference! I can wear my regular glasses again. Thank God for Walmart optical and boo for the incompetence of that BJ Optical employee. If she had done her job right when I first went in, this would not...

You pay for certain membership deals and perks of being a loyal paying customer.... thats a joke.

I've had multiple issues with BJs and their amazing deals or service. Let's be honest most of the deals aren't deals and some of the prices are rather hefty compared to other stores which can be found cheaper with a quick Google search. I just go for the gas and cakes thats it pretty much. The cakes and the expertise of writing a simple phrase on them are horrible, but thats a service thats provided there and its not even close to being up to par.

I go to order a 4 pack of brita filters and its 49.99 and they are charging me $4 for ME to go pick it up myself. BUT theres a deal that you get free pickup (insane) if you spend $50. I called thinking clearly this can be worked out its literally a penny and I've been a member for years. NOPE! They said you'd to buy something else, to my reply for a cent?!?! Yeah Im good with this lovely member perk and service. Your business is ridiculous. Do better and take care of your customers that keeping you a float and...