Starbucks — Restaurant in Lebanon

As an employee of a local business around this Kroger, me and all my colleagues have all had our fair share of bad experiences within the past couple of weeks. For instance, a barista biting her nails whilst making drinks, no smiles on any faces, as well as just a poor environment for a paying customer. This location seems to have absolutely no support from any member of management, and I have personally been in this location when they have had one person working the entire kiosk due to management pulling them to different departments to fill their needs, instead of focusing on all departments. It seems this Starbucks is truly the last department Kroger is worried about. This is extremely abnormal, as a normal Starbucks location typically has all the help that they can get. If you come to this location, do not expect welcoming service, as management has made this kiosk a horrible environment to be in all around. I truly hope management works to resolve this issue, because truthfully this location is awful. Spend your money elsewhere, do not support the awful management Kroger has provided these...

This is the worst starbucks I have ever visited by far. If, and that’s a huge IF, they have what you want then it’s great! The customer service is pretty good but the management SUCKS! Omg the incompetence is astounding. They are consistently out of nearly everything and some days close early in the day due to their lack of product. This has minimal to do with the baristas and all to do with management who cannot get their fulfillment orders correct. Ordering one bottle of seasonal syrup at a time? Insane. I’ve never worked at a Starbucks and even I know how ridiculous that seems! Anyway, I can’t wait for the b&m Starbucks to open up a little up West Main so this one can get their ish together. Maybe send the management to have a shadow day with the Starbucks manager at a busier shop so they can learn how to properly order their product! Until then I guess I can just continue to grab a venti cup of water…well unless their out...

I keep trying to give this location second chances, I’m on chance 15 and I still can’t say I trust them to make even an uncomplicated order. At least the girls there last night didn’t charge me $30 for a coffee that’s normally $10 and were VERY sweet. I don’t know how they can mess up an order that I lay my phone down with that has it listed out so they have time to get it all written down and in the computer. The Starbucks on 231 has left something out of my order multiple times, but at least it’ll still be drinkable, which is why it’s so concerning that it seems impossible to leave Kroger Starbucks with a cup of coffee the way I want it. I guess I’ll have to stick with 40 minute round trips just for a decent...